Housing and Customer Service Coordinator

Housing Group; Lancashire; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established housing service provider is seeking a Front-line Housing Coordinator to join their Older Peoples Service team in Lancashire. This role involves letting properties, ensuring the safety and wellbeing of customers, and providing proactive housing management. The ideal candidate will be passionate about supporting older individuals in living independently and ensuring a high-quality service. This position is pivotal as it often serves as the first point of contact for customers seeking assistance.

Responsibilities

• Letting properties, from enquiry through to customers moving into their new home.
• Regular checks to ensure the safety, wellbeing and safeguarding of our customers.

Job description

This is an exciting opportunity for a front‑line Housing Coordinator to join our Lancashire regional Older Peoples Service team, covering schemes in Blackburn and supporting the rest of the region as required, to deliver a high quality, customer‑focused and proactive housing management service that meets the needs and requirements of older people. You will often be a first point of contact for our customers, other internal teams and stakeholders, for specialist advice and assistance on a wide range of housing management related queries or issues and will be passionate about ensuring that customers can enjoy a safe, comfortable environment in their homes and continue to live as independently as possible.

Responsibilities

• Letting properties, from enquiry through to customers moving into their new home.
• Regular checks to ensure the safety, wellbeing and safeguarding of our customers.
• Effective !! …etc…