Housing Allocations Officer

Triumph Consultants Ltd; Newbury; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A recruitment agency is seeking a Housing Allocations Officer in Newbury. This role involves managing housing register applications, providing customer service, and supporting vulnerable clients. Candidates should have experience in housing and excellent communication skills. The job offers a hybrid work arrangement with an hourly pay rate of £14.58. Training will require full-time office attendance initially.

Qualifications

• Good understanding of Allocations and lettings processes, with experience in a housing background.
• Excellent customer service skills with the ability to communicate effectively with a wide range of people.
• Understanding of housing legislation and Housing Register.

Responsibilities

• Manage housing register applications and maintain accurate confidential records.
• Handle enquiries and provide advice, explaining legislation clearly.
• Liaise with lettings teams and provide cover for the Housing Allocations Team Leader.

Skills

Understanding of Allocations and lettings processes

Excellent customer service skills

Ability to communicate effectively

Experience with Microsoft Office

Job description

Overview

JOB TITLE: Housing Allocations Officer / Housing Customer Services Assistant
REF: W Berkshire 5277256
Pay rate: £14.58 per hour PAYE
Contract Type: Temporary, Anticipated 3 months
Working Arrangement: Hybrid working 40% in office - however during TRAINING YOU WILL NEED TO ATTEND THE OFFICE EVERYDAY UNTIL FULLY TRAINED (potentially a month but longer if required)
No site visits required so access to vehicle not necessary.

In order to apply for this role you should have an understanding of Allocations and lettings processes along with the ability to communicate effectively with a wide range of people, verbally and in writing. You will also have experience of Microsoft Office (Outlook, Word, Excel etc) and be able and willing to learn new software systems.

The role: On behalf of a local council, we are seeking an Housing Allocations Officer to provide a telephone and face to face service for housing clients contacting the Council in person, in writing and by telephone about their housing register application and how the Choice Based Lettings system operates. You will also assist with the operation of the Common Housing Register by checking and inputting new applications and updating changes to existing applications.

• Manage housing register applications, referrals, and maintain accurate confidential records.
• Handle enquiries (phone, reception, written), provide advice, explain legislation clearly, and support vulnerable applicants.
• Liaise with lettings teams, Registered Providers, and provide cover for the Housing Allocations Team Leader.
• Perform administrative and financial tasks: filing, scanning, ordering supplies, petty cash, invoicing, budgeting, organising meetings.
• Contribute to team/service development, undertake flexible duties, support housing operations, and use own vehicle when required.

What the client is looking for

• Good understanding of Allocations and lettings processes, with experience in a housing background
• Excellent customer service skills with the ability to communicate effectively with a wide range of people, verbally and in writing
• Understanding of housing legislation and Housing Register
• Previous experience of invoicing process within a local authority setting
• Able to use Microsoft Office (Outlook, Word, Excel etc) and learn new software systems
• Able to attend the office in person for training

How to Apply

• Quote the Job Title and Reference Number in your application.
• Submit your CV in Word format.
• Applications are reviewed on a rolling basis—early submission is recommended.

We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us