Housing Advice & Homeless Prevention Officer

Neway International Ltd; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A local recruiting agency has an exciting opportunity for a Housing Advice & Homeless Prevention Officer with the London Borough of Hillingdon. This role requires managing homelessness assessments and delivering high-quality services to vulnerable residents. The ideal candidate will have experience in Housing Options, strong communication skills, and empathy in sensitive situations. The position offers a hybrid work model with flexible arrangements and requires 36 hours per week.

Benefits

Flexible working

Office-based induction

Qualifications

• Proven experience in a Housing Options service.
• Advanced communication skills, both written and verbal.
• Strong organisational ability to meet deadlines and manage caseloads.
• Ability to work independently or as part of a team.

Responsibilities

• Conduct homelessness assessments and prevention/relief work.
• Manage a varied caseload efficiently and empathetically.
• Draft s184 decision letters based on enquiries.
• Apply knowledge of relevant legislation.
• Deliver high-quality service under pressure.

Skills

Housing Options experience

Advanced communication skills

Strong organisational ability

Empathy and discretion

Customer-focused mindset

Flexibility and self-motivation

Job description

Overview

Neway Recruitment have an exciting job opportunity for a Housing Advice & Homeless Prevention Officer to join our client based with the London Borough of Hillingdon.

Location: Hillingdon

Contract Type: Agency Worker (Inside IR35)

Hours: 36 per week | Monday–Friday | 09:00–17:00

Pay Rate: £22.98 PAYE | £30.00 Umbrella/Ltd

Role Overview

The London Borough of Hillingdon is seeking an experienced and resilient Housing Advice & Homeless Prevention Officer to join their Homes & Communities team. This is a fast-paced, frontline role supporting vulnerable residents through homelessness prevention and statutory housing assessments.

Key Responsibilities

• As part of the Housing Options Duty Service, you will: Conduct homelessness assessments and prevention/relief work


• Manage a varied caseload with efficiency and empathy


• Carry out enquiries and draft s184 decision letters


• Apply knowledge of relevant legislation including Part VII Housing Act 1996 and the Homelessness Reduction Act


• Deliver high-quality service under pressure, balancing multiple demands

What You’ll Bring

• Proven experience in a Housing Options service


• Advanced communication skills, both written and verbal


• Strong organisational ability to meet deadlines and manage caseloads


• Empathy, discretion, and reliability in sensitive situations


• A customer-focused mindset and ability to work independently or as part of a team


• Flexibility and self-motivation in a dynamic environment

Working Arrangements

Flexible working offered

Office-based induction (2–4 weeks depending on competency)

Hybrid model: 50% office-based post-induction