Housing Administrator

Reed; Welwyn Garden City; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A housing administration firm is seeking a Disrepair Housing Administrator in Welwyn Garden City. This full-time, temporary role focuses on managing cases of damp and disrepair while ensuring effective communication with tenants and contractors. The ideal candidate should have strong proficiency in MS Office, particularly Excel, alongside excellent organisational and communication skills. This position offers a competitive hourly rate and hybrid working options.

Benefits

Competitive hourly rate

Hybrid working options

Temporary Employee benefits scheme

Holiday Pay

Qualifications

• Strong proficiency in MS Office, especially Excel.
• Previous experience in an administrative role in housing or repairs.
• Excellent organisational skills to manage multiple cases effectively.
• Clear and confident communication skills for stakeholder engagement.
• Knowledge of housing legislation is desirable.

Responsibilities

• Monitor and manage cases of damp, mould, and disrepair.
• Raise repair jobs and coordinate with contractors.
• Attend meetings, taking minutes and tracking actions.
• Liaise with tenants to confirm inspection appointments.
• Work collaboratively with customers and stakeholders.

Skills

MS Office

Excel

Organisational skills

Communication skills

Knowledge of housing legislation

Job description

Disrepair Housing Administrator

Hourly Rate: £22.65- £24.31 Location: Welwyn Garden City Job Type: Full-time, Temporary (12 weeks initial term)

We are looking for a Disrepair Housing Administrator to join our Resident Services & Climate Change team, supporting Housing Repairs and Building Safety functions. This role plays a key part in managing damp, mould, and disrepair cases, ensuring timely resolution and excellent communication with tenants and contractors.

Key Responsibilities

• Monitor and manage cases of damp, mould, and disrepair, ensuring accurate updates and timely processing.
• Raise repair jobs and coordinate with contractors to guarantee prompt completion.
• Attend internal and contractor meetings, taking minutes and tracking actions.
• Liaise with tenants to confirm inspection appointments and maintain clear communication.
• Work collaboratively with customers, colleagues, contractors, and stakeholders to deliver a customer-focused service.

Skills & Experience

• Strong proficiency in MS Office, especially Excel, for case tracking and reporting.
• Previous experience in an administrative role, ideally within housing or repairs.
• Excellent organisational skills to manage multiple cases and priorities effectively.
• Clear and confident communication skills for engaging with diverse stakeholders.
• Knowledge of housing legislation, policies, and best practices is desirable.

Benefits

• Competitive hourly rate.
• Hybrid working options available.
• Reed Temporary Employee benefits scheme
• Holiday Pay