Housing Admin & Operations Manager — Hybrid

VIVO Defence; Aldershot; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading facilities management company in Aldershot is seeking an experienced Central Administration Manager. This role is pivotal in delivering housing maintenance and projects. You'll manage a team and ensure excellent customer experiences, with a focus on operational efficiency and continuous improvement. Strong operational experience in housing repair contracts and data analysis skills are essential. Benefits include a matched pension contribution, annual leave, and private medical cover.

Benefits

6% employee matched pension contribution

25 days annual leave

Single private medical cover

Life assurance 2x annual salary

Qualifications

• Proven experience in managing housing maintenance and repairs contracts.
• Comfortable working under pressure and managing competing priorities.
• Track record of driving continuous improvement and implementing innovative solutions.

Responsibilities

• Lead and develop a central administration team supporting the Accommodation contract.
• Oversee administration of compensation and claims processes.
• Drive consistent processes across service partners and operational teams.

Skills

Operational experience managing housing repairs

Excellent organisational skills

Strong communication skills

Data analysis skills

Microsoft Office applications

Job description

A leading facilities management company in Aldershot is seeking an experienced Central Administration Manager. This role is pivotal in delivering housing maintenance and projects. You'll manage a team and ensure excellent customer experiences, with a focus on operational efficiency and continuous improvement. Strong operational experience in housing repair contracts and data analysis skills are essential. Benefits include a matched pension contribution, annual leave, and private medical cover.