Housekeeping Supervisor

Heeton Hospitality UK; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel operator in Glasgow is seeking a Housekeeping Supervisor to oversee the housekeeping department and maintain high standards. The role involves supervising staff, ensuring guest satisfaction, and conducting inspections. Ideal candidates should have previous supervisory experience in housekeeping and excellent communication skills. This position offers fantastic career potential, retention bonuses, and employee benefits including discounted hotel rates.

Benefits

Retention bonus on completion of 3 and 6 months

Service-based annual leave

Employee & Friends/Family discounted rates

Referral scheme

Exclusive access to employee recognition scheme

Qualifications

• Previous experience in a hotel housekeeping supervisory position.
• Good presentation and appearance.
• Willingness to multi-skill.

Responsibilities

• Supervise the activities of all team members ensuring high standards.
• Ensure smooth running of the Housekeeping Department in the absence of the manager.
• Daily monitoring of rooms through inspections.

Skills

Excellent verbal communication skills

Customer care skills

Flexibility to work a variety of shifts

Team collaboration

Job description

The moment guests step into one of our hotels, they enter a genuinely memorable experience. As Housekeeping Supervisor you’ll help the Housekeeping Manager supervise all aspects of housekeeping and laundry – ensuring high standards are maintained.

Your day-to-day

• Ensure smooth running of the Housekeeping Department in the absence of the Accommodation Manager/Head Housekeeper.
• Supervise the activities of all team members ensuring that they are aware of their responsibilities and are performing all duties to a consistently high standard.
• Ensure all guests are greeted in a warm and courteous fashion and tended to in a professional manner by every team member.
• Assist with the preparation of weekly rotas and ensure a balance of duties within the team.
• Coordinate individual and group arrivals and departures.
• Daily monitoring of rooms by conducting and documenting inspections of assigned rooms.
• Check the status of all rooms (i.e., out of order, VIPs etc) and communicate with appropriate personnel on a daily basis.
• Agree on objectives for self-development in line with the departments & hotel’s objectives.
• Working & cooperating with colleagues to enhance the guests' experience at all times.
• Stock control.
• The supervision of the team to maintain standards of cleanliness.
• Maintain a visible presence on your allocated floors including public areas to ensure all customer requests and queries are responded to promptly and effectively.
• Continually develop new knowledge and skills to ensure best-practice service delivery.

Accountabilities

This position is part of the Property Management team and is directly accountable to the Accommodation Manager/Head Housekeeperand General Manager. You are responsible for the supervision of the day-to-day operation of the hotel’s housekeeping department.

What we need from you

• Previous experience in a hotel housekeeping supervisory position
• Good presentation and appearance.
• Excellent verbal communication skills.
• Customer care skills.
• Experience working as part of a team.
• Flexibility to work a variety of shifts.
• Willingness to multi-skill.

Why you should apply

• Fantastic career potential with one of the UK's fast-growing hotel operators
• Retention bonus on completion of 3 and 6-month service
• Service-based annual leave (increase up to a maximum of 5 extra days)
• Employee & Friends/Family discounted rates at Heeton-operated and IHG hotels
• Referral scheme
• Numerous voluntary benefits, including buy holiday scheme, Cycle to Work and many more
• Heeton is an expanding company which offers excellent career opportunities
• Exclusive access to the employee recognition & reward scheme - Heeton Rewards

In line with the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process