Housekeeper / Supervisor

PEOPLEFIRST HR CONSULTANCY PTE. LTD.; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A hospitality management company in Greater London is seeking a detail-oriented professional to oversee daily operations, ensuring cleanliness of villas and guest satisfaction. Responsibilities include supervising maintenance staff, coordinating with service providers, and handling guest interactions. Candidates should possess a GCE ‘O’ Level or equivalent, with at least 2 years of experience in a similar role. This position involves shift duties, and offers a monthly mobile allowance within a dynamic work environment.

Benefits

Monthly mobile allowance

Qualifications

• Minimum 2 years of relevant experience in a similar role.
• Ability to perform shift duties including weekends and public holidays.

Responsibilities

• Supervise contractors for housekeeping and maintenance operations.
• Conduct inventory checks and regular inspections of villa infrastructure.
• Assist guests with troubleshooting of equipment and provide information.

Skills

Customer service orientation

Problem-solving skills

Integrity

Education

GCE ‘O’ Levels or Certificate in Hotel/Hospitality Management

Job description

Job Summary

You will oversee daily operations to maintain cleanliness and upkeep of villas, clubhouse, and general areas. You will coordinate contractors, conduct inspections, handle maintenance requests, assist guests, and manage communications to ensure a smooth and pleasant stay for occupants.

Responsibilities

• Supervise contractors and ensure adequate manpower provision for housekeeping, laundry, waste disposal, and pest control services to maintain cleanliness and housekeeping operations smoothly
• Activate pest control personnel promptly to address pest-related issues such as bees, mosquitoes, and sandflies
• Conduct inventory checks on check-out days and perform regular inspections of villa infrastructure to identify defects and ensure readiness for guest occupation
• Report defects to relevant departments and issue maintenance requests following ISO practices to resolve irregularities and defects
• Raise Purchase Requests and issue Purchase Orders in compliance with Club’s procurement policies
• Perform service recovery actions and process waivers of charges for occupants affected by incidents during their stay
• Coordinate with laundry service providers to manage the sending and collection of soiled linens at each check-out and conduct quarterly reviews of condemned linens and purchases
• Verify laundry contractor billing against daily Delivery Orders to identify discrepancies and ensure accurate charges to the club
• Assist occupants with basic troubleshooting of equipment such as refrigerators, air conditioners, TVs, and other electrical appliances
• Prepare and distribute weekly fogging notices to guests
• Assist in conducting biannual asset audits
• Perform Duty Manager duties as assigned
• Provide guests with information on rules, regulations, and contact numbers for assistance during their stay
• Engage members and guests in conversation and provide requested assistance
• Handle member and guest problems and complaints promptly and professionally
• Manage incidents and update management on follow-up actions

Required competencies and certifications

• Minimum GCE ‘O’ Levels or Certificate in Hotel/Hospitality Management with at least 2 years of relevant experience in a similar role
• Ability to perform shift duties including weekends and public holidays

Preferred competencies and qualifications

• Customer service orientation with proactive approach
• Problem-solving and decision-making skills applied to daily operations and guest service
• Integrity and strong customer service skills

Other Information

• 5-day work week (Monday to Sunday) with rotating shifts: 8:00am to 5:15pm and 10:45am to 8:00pm
• Monthly mobile allowance provided