Housekeeper

Aztec Hotel & Spa; Bristol; On-site; GBP 20,000 - 24,000; Full time

Job summary

A four-star hotel is seeking a dedicated Housekeeper to join its vibrant team in Bristol. The role involves cleaning rooms to high standards and ensuring guest satisfaction. Candidates should have at least 1 year of experience in a similar role and a proactive attitude toward hospitality. This position offers a supportive work environment with competitive pay and various employee benefits, including enhanced leave entitlements and access to training programs.

Benefits

Competitive salary

Wagestream access to wages

28 days annual leave

Health cash plan

Generous employee discounts

Life assurance

Employee Assistance Programme

Enhanced maternity and paternity pay

Apprenticeships available

Bespoke training programmes

Qualifications

• At least 1 year of experience in a housekeeping role in a 4-star hotel.
• Proven operational experience with high standards.
• Must be able to self-check rooms effectively.

Responsibilities

• Clean bedrooms to required standards within a set time frame.
• Provide high-level hospitality to guests.
• Rectify guest comments and issues professionally.

Skills

Attention to detail

Teamwork

Communication

Calm under pressure

Job description

Overview

As a Housekeeper, you will work as part of a busy and vibrant team who ensure that all of our guests experience wonderful stays in immaculate rooms.

Responsibilities

• Providing the highest level of hospitality
• Cleaning of bedrooms to required standards within a set time frame
• Self checking rooms as per required standards
• Responding to guest comments and issues in a professional manner and rectifying any problems as soon as possible
• Ensuring hotel procedures are followed at all times

Qualifications / What we are looking for

• We\'re looking for a detail orientated, experienced and passionate Housekeeper to join our Housekeeping team.
• We are looking for an experienced housekeeper, with at least 1 years experience working in a housekeeping role in a 4 hotel, who has excellent attention to detail, with proven operational experience who can work well within a team and alone.
• You will be able to offer your experience to buddy new team members, have the ablity to be a reliable self-checker, be a great communicator and have a positive proactive attitude.
• You will be comfortable interacting with your team and guests in a warm and courteous manner, always striving to go the extra mile to accommodate guest requests.
• You will need to be calm under pressure, reacting effortlessly to unexpected circumstances, taking challenges in your stride.
• If you have previous experience working in a 4 hotel, in a housekeeping role, are passionate about providing high standards and provide service with a smile then this could be the Housekeeper role for you.
• Hours will include working some weekends, on a rota basis.

About Aztec Hotel & Spa

Aztec Hotel & Spa, Aztec West, Almondsbury, Bristol, Bristol, BS32 4TS, Aztec Hotel & Spa is a four star hotel featuring an award winning spa, rosette restaurant, business facilities and comfy bedrooms. Aztec also hosts a number of weddings and events throughout the year meaning no two days are the same. Located in Almondsbury near the M5 junction, Aztec is easily commutable from the north Bristol area. Owned by Daniel Thwaites, Aztec Hotel & Spa is perfect for someone looking for a supportive work environment in a busy hospitality venue, on the fringes of the vibrant city of Bristol.

Benefits

• A competitive salary, negotiable dependent on experience
• Wagestream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan
• Generous employee discounts
• Life assurance
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Bespoke training programmes accessible to all
• An engaging & supportive work environment