House Manager

McCarthy and Stone; West of England; On-site; Full time

Job summary

A leading retirement living provider is seeking a House Manager for their Brook Court development in Bristol. The ideal candidate will have excellent customer service skills, manage homeowner interactions, and ensure a safe and pleasant environment. This role offers flexibility with working hours and includes benefits such as a pension scheme, life assurance, and extensive training opportunities.

Benefits

Group personal pension

Life assurance

Employee Assist Scheme

Flexible working hours

Generous annual leave

Qualifications

• Experience in a professional customer service oriented position.
• Ability to manage confidential information.
• Knowledge of basic Health and Safety practices.

Responsibilities

• Welcoming new Homeowners and assisting with their integration.
• Providing front of house services and support.
• Managing the estate to ensure a pleasant environment.
• Facilitating social interactions for Homeowners.

Skills

Excellent communication skills

Customer service experience

Problem solving

Computer literacy

Tools

Microsoft Word

Microsoft Outlook

Job description

Overview

Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK’s retirement living providers. We are looking for a House Manager to join our team at Brook Court in Bradley Stoke, Bristol. The development offers modern retirement apartments exclusively for over 60s in a convenient location with easy access to vital local facilities.

Role details

Hours: 35 hours per week Monday to Friday. We can be flexible around school hours. Salary: £24, .93

Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement.

Responsibilities

• Welcoming new Homeowners and supporting them to settle into their apartments.
• Providing a professional front of house service and dealing all visitors in a friendly manner.
• Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.
• Working in collaboration with our partners and suppliers to ensure the smooth running of the estate.
• Being the ‘face’ of McCarthy Stone for the families and friends of our Homeowners.
• Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.
• Managing the development – gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment.
• Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.
• Ensuring that all Health and Safety requirements are adhered to.

Key Competencies and Qualifications

• Excellent communication skills with a real “can do” attitude.
• Extensive experience in a professional customer service orientated position.
• A professional approach with high quality standards.
• Thrives in a busy a varied role, where every day will be different.
• Be resilient and can problem solve effectively.
• An awareness of basic Health and Safety will be a distinct advantage.
• A good level of computer literacy including Microsoft Word and Outlook.
• Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.

As part of Your McCarthy Stone, a successful and fast expanding national company, you’ll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more.

Could this role be the perfect job for you?