Hotel Staff

Greene King; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality brand in the United Kingdom is looking for dedicated individuals to join their team in a full-time customer service role. You will be responsible for ensuring each guest has a memorable experience, from check-in to addressing inquiries and complaints. Ideal candidates should have a passion for service, attention to detail, and a willingness to learn. The position offers a competitive salary and various perks such as discounts and professional growth opportunities.

Benefits

Competitive salary

Pension contribution

Career development opportunities

Employee discounts

Free employee assistance program

Qualifications

• Willingness to learn and expand your skills.
• Great eye for detail making sure every pint is poured to perfection.
• Passion for giving great service and making sure every customer receives a warm welcome.

Responsibilities

• Provide customers with a heartfelt and memorable experience each time they visit.
• Meet and greet customers and check them into their hotel room upon arrival.
• Answer telephone inquiries and deal with customer complaints.

Skills

Accounts Receivable

Customer Service

Communication

Product Knowledge

Job description

Qualifications

Provide customers with a heartfelt and memorable experience each and every time they visit.

• Meet and greet our customers and check them into their hotel room upon arrival.
• Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
• Make sure the front of house is always safe, legal and clean and any issues are dealt with as quickly and safely as possible.

What you’ll bring

• Willingness to learn and expand your skills.
• Have a great eye for detail making sure every pint is poured to perfection.
• A passion for giving great service and making sure every customer receives a warm welcome.
• A positive can‑do attitude and be a real team player.

Additional Information

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well‑known brands as one of the industry’s top apprenticeship providers – we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well‑being, financial and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels so you can enjoy a weekend away without breaking the bank.
• Refer a friend who do you know who could be interested in a new role – when they are placed you could earn up to 1500 for referring them!
• Wagestream access – your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug exclusive discounts with Three Mobile along with many more.

Remote Work

No

Employment Type

Full‑time

Key Skills

Accounts Receivable, Customer Service, Accounting & Finance, Financial Situation, Custtomer Relationship, Product Knowledge, Communication, Customer Accounts, Financial Risk Assessment, Financial Risk Analysis, Risk Control, Payment Method, Financial Statement, Business Relationships, Accounts Payable

Vacancy: 1