Hotel Reservations Agent

Burlington Hotel; Carnoustie; On-site; GBP 20,000 - 25,000; Full time

Job summary

A renowned hotel in the UK is seeking an enthusiastic Reservationist to join its team. This role involves shift work from 8am to 8pm, with a minimum commitment of two weekends per month. The Reservationist will handle guest enquiries, process reservations, and liaise with various departments to ensure smooth guest experiences. Ideal candidates will possess excellent communication skills, strong organisational abilities, and previous experience in a similar role. Passion for the travel industry is essential.

Qualifications

• Experience in a similar role is preferred.
• Ability to handle phone and email enquiries.
• Comfortable managing bookings with detail.

Responsibilities

• Handle guest enquiries by phone and email.
• Process reservations, amendments, and cancellations.
• Liaise with various hotel departments for guest needs.
• Maximise revenue through up-selling opportunities.

Skills

Excellent communication skills

Organisational abilities

Team player

Confident with reservation systems

Passion for the travel industry

Job description

We are looking for an enthusiastic Reservationist to join our expanding team. This role will be shift work between the hours of 8am to 8pm to help cover a 7 day operation, with a commitment of a minimum 2 weekends every month.

As part of our Reservations Team, you will contribute to the growth of the rooms and accommodation business, maximising occupancy and revenue, through proactive selling and effectively converting enquiries into sales.

Duties will include:

1. Handling guest enquiries by phone and email, providing accurate information and friendly assistance.
2. Understanding the business and keeping up to date with hotel’s sales selling strategy, policy and promotions.
3. Processing reservations efficiently, including new bookings, amendments, and cancellations.
4. Managing room availability and ensuring all details are entered correctly into the reservation system.
5. Liaising with reception, housekeeping, and other departments to ensure smooth guest arrivals and special requests.
6. Supporting guests before their stay with confirmations, payment details, and any pre‑arrival needs
7. Identify opportunities to maximise revenue through up‑selling.

Who are we looking for:

• Someone with excellent communication skills who enjoys helping guests and providing warm, professional service.
• Strong organisational abilities with a keen eye for detail when managing bookings and guest information.
• A team player who can work efficiently in a fast‑paced environment and adapt to changing demands.
• Confident using reservation systems and comfortable handling enquiries both over the phone and via email.
• Someone who is passionate about the travel industry and has previous experience in a similar role.

Being Bespoke:

Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.

We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever‑increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award‑winning spa resorts and chic city centre properties.

We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.