Hotel Receptionist (part time)

Yvonne Hill Graphic Design; Bristol; On-site; GBP 10,000 - 40,000; Part time

Job summary

A boutique hotel group in Bristol is looking for a part-time Hotel Receptionist. You'll provide excellent customer service, manage room sales, and perform admin tasks within a friendly team. Flexibility in shifts is required as the role includes evenings and weekends. Bonus potential adds to the base salary, making this position appealing for sales-driven individuals.

Qualifications

• Friendly and confident individual passionate about customer service.
• Ability to work flexible shifts including evenings and weekends.
• Motivated by meeting targets and sales-driven.

Responsibilities

• Deliver excellent customer service to guests.
• Achieve room sales and meet sales targets.
• Check guests in and out and process payments.
• Handle guest inquiries and assist in providing a great stay.
• Perform administrative duties.

Skills

Customer service

Sales-driven attitude

Attention to detail

Team player

Job description

Overview

Do you love customer service? Do you thrive at sales? Want to hone your admin skills? Why not combine all these skills and apply for this exciting Receptionist position within our boutique hotels at Quarter. We have an opening at The Clifton Hotel within our boutique hotel group for a new part time Hotel Receptionist. We're looking for a friendly, sales-driven and confident individual who takes pride in their work, always ensuring that each of our guests has the best experience possible!

This is a part time position (24 hours per week) and will be located at The Washington Guesthouse on St Paul\'s Road, BS8. While The Clifton is a busy hotel popular with groups, business and leisure guests alike!

Key Information

• Salary: £15,288 per annum (based on 24 hours per week) plus uncapped bonuses (on average around £80-£100 extra per month, however the uncapped nature of the bonus means that our top performers can expect to take home even more than this)
• Hours: Part time, 24 hours per week worked to a rota that will include evening and weekend work
• Shift times: 3 shifts per week, comprising a combination of early shifts (approx. 7am - 3pm) and late shifts (approx. 2pm - 10pm)
• Overtime: Agreed overtime is paid at a rate of £12.50 per hour. Non-agreed overtime is not paid, but may be taken as time in lieu with the agreement of your manager.
• Company context: Quarter is an established, independent community of hospitality businesses that has been satisfying customers and guests for over 60 years. There is a friendly and welcoming team with opportunities to learn and develop.

About the ideal part time Hotel Receptionist: You are friendly, confident and passionate about providing fantastic customer service to our guests. You\\'ll be a team player willing and able to help out where needed and support your colleagues. You are motivated by meeting targets and are sales driven. You\\'ll also enjoy the more administrative side of the role and will have fantastic attention to detail and the ability to anticipate what guests need!

You will, ideally, have good availability to work a combination of early shifts (7am - 3pm) and late shifts (2pm - 10pm) on a mixture of weekday and weekend days (rota based). We can be flexible to work around other commitments within reason!

Responsibilities

• Delivering excellent customer service for our guests no day is the same!
• Making room sales and meeting sales targets
• Checking guests in and out taking payments and processing correctly
• Handling guest enquiries and helping our guests have the best stay possible
• Admin duties
• This is not a role that can be worked remotely, so successful applicants need to be able to work within the chosen hotel.

Application and interview process

To apply for the role, please send your CV and covering letter (ideally as PDF documents) via the apply now link. The closing date for applications is Friday 19th September 2025.

Shortlisted applicants will be contacted by email first to confirm a time for a first round telephone interview. The interview process will involve a first round telephone interview with a member of the HR team and short-listed candidates will then be invited for a final round interview.

We may close this vacancy early if we find the right candidate - so don't wait to apply!