Hotel Receptionist Night Shift

SMR Facilities Management; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A facilities management company in London is seeking a Hotel Receptionist to join their front desk team. The ideal candidate is friendly and organized, responsible for delivering excellent customer service during guest check-ins and check-outs. Candidates should have a high school diploma and experience in customer service, with flexibility to work various shifts. The role offers £13 per hour for 20-40 hours per week.

Qualifications

• High school diploma or equivalent; hospitality training is a plus.
• Previous experience in customer service or as a receptionist preferred.
• Ability to remain calm and professional under pressure.

Responsibilities

• Deliver excellent customer service at front desk.
• Ensure smooth check-in and check-out experiences.
• Handle guest inquiries and reservations efficiently.

Skills

Customer service

Excellent communication skills

Organizational skills

Multitasking abilities

Proficiency in hotel management software

Education

High school diploma or equivalent

Tools

Opera

Muse

PMS

ONQ

Emma

Job description

Job Summary

We are seeking a friendly, professional, and well-organized Hotel Receptionist to join the front desk team in one of our client hotels. As the first point of contact for guests, you will play a crucial role in delivering excellent customer service and ensuring a smooth check-in and check-out experience. The ideal candidate is personable, efficient, and thrives in a fast-paced hospitality environment.

Requirements

• High school diploma or equivalent; additional hospitality training is a plus.
• Previous experience in customer service or as a receptionist preferred.
• Proficiency in hotel management software (e.g., Opera, Muse, PMS, ONQ, Emma) is a plus.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional under pressure.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Working Conditions

• Front desk shifts may involve standing for extended periods (7-3.30 and 2.30-11).
• Work hours may vary depending on hotel needs (shift-based, including weekends and holidays).
• Uniform or dress code adherence required.

Pay and Hours

Pay: £13 per hour

Expected hours: 20 – 40 per week

Experience and Employment Details

• Experience: Required
• Languages: English – Advanced
• Employment: Full-time
• Schedule: zero hour contract; flexibility is a must for MON-FRI & WEEKENDS
• Salary: £13 hourly
• Starting time: Immediate start!

About SMR Facilities Management

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