Hotel Receptionist

St Pancras Hotel Services Ltd; Greater London; On-site; GBP 28,000; Full time

Job summary

A luxury hotel chain in Greater London is seeking an experienced Hotel Receptionist to join their team. The ideal candidate will have a passion for delivering exceptional 5-star service and be knowledgeable about the specific needs of high-end guests. Responsibilities include managing reservations, ensuring seamless check-in and check-out processes, and providing top-tier customer service. An immediate start is available, and the role is full-time with competitive annual compensation of £27,352.

Qualifications

• Experience in a 5-star hotel preferred.
• Advanced English language skills are essential.
• Strong organisational skills and attention to detail.

Responsibilities

• Manage arrivals, check-in, and check-out smoothly.
• Maintain and update guests' records efficiently.
• Provide exceptional customer service consistently.

Skills

Customer service excellence

Attention to detail

Excellent communication

Job description

Hotel Receptionist – 5* Boutique Hotel. Kings Cross.

Born in March 2007, The Megaro Hotel is a 49‑bedroom boutique hotel. Part of St Pancras Hotels group, this is a unique property, unique in its style, combining art, luxury, and exclusivity under one roof. The Megaro proudly holds the world’s largest external hotel mural, seen and acknowledged by international artists.

We are looking for an experienced Hotel Receptionist ready to join our wonderful team. Experience in a 5* hotel would be ideal, although not a must. The receptionist will work on-site 5 days a week, managing reservations (check‑in & check‑out), calls, and richtige emails, always maintaining a fast correspondence with guests, and assisting as promptly as possible.

The ideal candidate will be passionate, well‑presented, and extremely knowledgeable, and passionate about 5‑star service. The role reports directly to the Hotel Manager and requires superb organisation and communication skills. It is essential to ensure the department is adequately briefed at all times, so communication is key.

Responsibilities

• Ensure arrivals, check‑in & check‑out are managed smoothly and efficiently to the highest customer service level.
• Act as a system superuser, updating guests’ history accordingly and understanding very well the management of room rates.
• Be extremely knowledgeable about the company services, standards & products.
• Commercially and financially astute.
• Flexible on working hours and duties.
• Have a great eye for detail and maintain guests’ record up to date at all times.
• Provide exceptional customer service and unforgettable experience.

Job Details

• Experience: Required
• Languages: English – Advanced
• Employment:taí Full‑time
• Schedule: Rota changes weekly
• Salary: £27,352 yearly
• Starting time: Immediate start!

If you are looking for a vibrant yet high‑end operation, no need to look any further. Apply today and begin a new adventure with us.

About St Pancras Hotel Services Ltd