Hotel Receptionist

Chewton Glen Hotel & Spa; Maidenhead; On-site; GBP 30,000 - 37,000; Full time

Job summary

A luxury hotel in Maidenhead is seeking a dedicated Hotel Receptionist to serve as the welcoming face for esteemed guests. Candidates should possess excellent communication skills and experience in hospitality, ensuring top-tier service and a positive atmosphere. Responsibilities include managing guest inquiries, arrivals, and departures while contributing to overall reception efficiency. This role offers a competitive salary and various team benefits, including annual leave and discounts, fostering career development in a vibrant environment.

Benefits

£30,820 annual salary

£5,500 estimated annual Tronc (non-contractual)

29 days of annual leave

Complimentary team meals

Discounts on food & beverage

Health cash plan

Participation in the cycle-to-work scheme

Excellent Training and Career Development opportunities

Qualifications

• Experience as a hotel receptionist or in a similar front desk role.
• Warm and professional demeanour.
• Commitment to exceptional service.

Responsibilities

• Welcome guests and create a lasting first impression.
• Manage guest enquiries, arrivals, and departures.
• Enhance reception procedures for improved guest experience.

Skills

Excellent communication skills

Organisational skills

Multitasking

Proactive approach

Customer service

Job description

Cliveden House

Cliveden is undeniably special. It’s one of the world’s finest luxury 5 Red Star hotels, and it sits right in the heart of the Berkshire countryside, surrounded by 376 acres of stunning gardens and parkland with incredible views over the River Thames.

What sets us apart is how much we value our team. We’re all about luxury, but we keep things relaxed without all the formalities. We encourage our team to be themselves because it’s their unique personalities that make our guest experiences truly unforgettable. Together, we have created a culture where our efforts go hand in hand with enjoying what we do and delivering with an unwavering commitment for exceptional hospitality.

Hotel Receptionist

We are currently seeking a Receptionist to be the welcoming face and first point of contact for our esteemed guests at Cliveden House. This pivotal role offers an exciting opportunity to contribute to the smooth operation of our reception and ensure an exceptional guest experience. We are looking for an individual with excellent communication skills, a warm and professional demeanour, and a commitment to upholding the highest standards of hospitality.

Our ideal candidate should:

• Possess experience as a hotel receptionist or in a similar front desk role, preferably within a luxury hospitality setting
• Welcome guests with genuine warmth and professionalism, creating a positive and lasting first impression
• Embrace a hands‑on approach in managing guest enquiries, arrivals and departures
• Demonstrate excellent organisational skills, multitasking efficiently to handle various reception operations
• Show a commitment to providing exceptional service, promptly addressing guest needs with courtesy and efficiency
• Display a keen interest in continuous improvement of reception procedures to enhance the overall guest experience
• Be proactive and quick‑thinking, contributing to the efficiency and hospitality of Cliveden House from the moment guests arrive

What’s in it for you?

• £30,820 annual salary (Full time - 40 hours)
• £5,500 estimated annual Tronc (non-contractual)
• 29 days of annual leave, including bank holidays
• Regular team gatherings and appreciation events
• Complimentary team meals
• Uniform provided
• Staff accommodation available if required
• Exclusive team rates and friends & family rates at our Iconic Luxury Hotels, Relais & Chateaux properties worldwide, and London & Regional properties worldwide
• Discounts on all food & beverage offerings including the Cookery School at Chewton Glen
• Discounts on spa treatments and products
• Special gifts based on length of service
• Recommend-a-friend bonus scheme.
• Health cash plan
• Participation in the cycle-to-work scheme
• Access to our employee assistance programme
• Excellent Training and Career Development opportunities
• …and so much more

If you thrive in the fast‑paced world of hospitality and are eager to collaborate with an exceptional team, we invite you to get in touch with us. We look forward to hearing from you!