Hotel Receptionist

Threadneedles Hotel; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hotel in Greater London is looking for an attentive Hotel Receptionist. Key responsibilities include managing guest check-in and check-out processes, and responding efficiently to various queries. Successful candidates will need prior hotel experience, particularly with Opera. The position offers numerous benefits including a share of service charge, career progression programs, and generous holiday allowances. Ideal for individuals who thrive in a customer-focused environment.

Benefits

Share of service charge

Exceptional service payments

Referral fee of £500

Generous holiday allowance

Career progression programs

Digital Learning platform access

Lifestyle savings and discounts

Health and wellbeing platform

Health Care cash plan benefits

Pension scheme

Discounted room nights

Complimentary Thermae Bath Spa passes

Qualifications

• Previous hotel experience, preferably with Opera.
• Strong communication skills and a friendly demeanor.
• Ability to handle queries professionally.

Responsibilities

• Responsible for guest check-in and check-out.
• Respond to guest queries face-to-face and on the telephone.
• Create a welcoming atmosphere for guests.

Skills

Hotel experience

Customer service skills

Communication skills

Tools

Opera

Job description

Responsibilities

Our receptionists are attentive, welcoming and often the first person a guest meets when they visit our luxury hotel. The Hotel Receptionist is responsible for guest check‑in and check‑out and responds to a variety of queries face‑to‑face and on the telephone in an efficient, friendly, and professional manner.

Qualifications

Successful candidates will benefit from previous hotel experience using Opera.

Benefits

• Benefit from a share of the service charge, boosting your earnings.
• Earn additional payments for exceptional service, recognizing your outstanding contributions.
• Earn a £500 referral fee when you recommend someone to work with us.
• Generous holiday allowance increase with length of service – start with 5.6 weeks, increasing by one week with 5 years’ service (including bank holidays).
• We celebrate positive contributions that align with our company values.
• Grow with our Hospitality Apprentice programs and career progression plans.
• Access our Digital Learning platform and various courses to enhance your knowledge and skills.
• Enjoy lifestyle savings and discounts from over 1,200 retailers.
• Benefit from our interactive health and wellbeing platform and Employee Assistance Program.
• Take advantage of our Health Care cash plan benefits, including 24‑hour access to a GP.
• Secure your future with our Pension scheme.
• Enjoy discounted room nights worldwide through Marriott’s Explorer program for yourself, family and friends.
• Receive complimentary passes to the Thermae Bath Spa.

Apply today and start enjoying these fantastic benefits!

Only those eligible to work in the UK or with a valid UK work permit / visa will be considered for the above position.