Hotel Ops Coordinator: Guest Experience & Maintenance

Paymán Club; Cambridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

A hospitality management company in Cambridge is seeking a dedicated Operations Manager to oversee all hotel operations. Responsibilities include managing on-site staff, ensuring excellent guest experiences, and handling maintenance tasks. The ideal candidate should have strong management skills, experience in customer service, and be comfortable with technology. Flexibility in working hours is essential as the position requires managing needs during weekdays and weekends. Competitive salary starting from £28,000 annually.

Qualifications

• Experience in managing property and teams effectively.
• Ability to handle guest complaints professionally.
• Adept at using technology for operational tasks.

Responsibilities

• Manage all on-site team members at the hotel.
• Oversee maintenance and repairs for guest areas.
• Respond to guest complaints in a timely manner.
• Ensure smooth check-in and check-out processes.

Skills

Management

Customer Service

Problem Solving

Flexibility

Technology Proficiency

Tools

Zeevou

Job description

A hospitality management company in Cambridge is seeking a dedicated Operations Manager to oversee all hotel operations. Responsibilities include managing on-site staff, ensuring excellent guest experiences, and handling maintenance tasks. The ideal candidate should have strong management skills, experience in customer service, and be comfortable with technology. Flexibility in working hours is essential as the position requires managing needs during weekdays and weekends. Competitive salary starting from £28,000 annually.