Hotel Operations Leader - Guest Experience & Events

MERCURE; Dartford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel chain in Dartford seeks an Operations Manager to oversee hotel operations and ensure exceptional guest experiences. The ideal candidate will lead a high-performing team, driving profitability and operational efficiency. Strong leadership skills and at least 2 years of experience in hotel management are required. You will manage various hotel functions, from guest check-ins to food and beverage operations. The role offers enhanced career opportunities within the Accor group and includes attractive benefits like discounted room rates and pension scheme.

Benefits

Discounted room rates

Company pension scheme

28 days holiday

Free on-site parking

Career development opportunities

Qualifications

• Minimum 2 years hotel management or operations management experience.
• Strong F&B background with hands-on operational knowledge.
• Proven team leadership and people development skills.

Responsibilities

• Support the General Manager in all aspects of hotel operations.
• Champion guest satisfaction and lead service delivery.
• Recruit, train, and develop a high-performing team.

Skills

Team leadership

Operations management

Food & Beverage knowledge

Customer service focus

Tools

Opera Cloud

POS systems

Job description

A leading hotel chain in Dartford seeks an Operations Manager to oversee hotel operations and ensure exceptional guest experiences. The ideal candidate will lead a high-performing team, driving profitability and operational efficiency. Strong leadership skills and at least 2 years of experience in hotel management are required. You will manage various hotel functions, from guest check-ins to food and beverage operations. The role offers enhanced career opportunities within the Accor group and includes attractive benefits like discounted room rates and pension scheme.