Hotel Operations Lead — Elevate Guest Experience

Lochardil House; Inverness; On-site; GBP 36,000; Full time

Job summary

A stunning 4-star hotel in Scotland is seeking a dynamic Hotel Operations Manager. This key role involves overseeing daily operations, managing staff, and maintaining high standards of customer service. Ideal candidates should possess leadership skills, financial acumen, and industry knowledge. A competitive salary of £36,000 per annum is offered, alongside employee benefits including discounts, professional development opportunities, and employee assistance programs. Join our dedicated team and help deliver exceptional experiences to guests.

Benefits

Discount for family and friends on accommodation, food

Opportunities for professional development

Cycle Scheme

Employee Assistance Programme

Refer a Friend incentive scheme

Qualifications

• Previous experience in hotel or hospitality industry is highly desirable.
• Effective communication skills for interacting with staff, guests, and stakeholders.
• Ability to address and resolve operational issues promptly.

Responsibilities

• Oversee staff schedules/rotas, on-job training and performance.
• Ensure guests receive the highest level of service.
• Ensure compliance with health and safety regulations.
• Develop and implement policies to enhance hotel operation.
• Plan and coordinate special events/weddings.

Skills

Leadership Skills

Organisational Skills

Communication Skills

Problem-Solving Abilities

Financial Acumen

Customer Service Focus

Technical Proficiency in MS Office

Tools

Hotel Management Software

Job description

A stunning 4-star hotel in Scotland is seeking a dynamic Hotel Operations Manager. This key role involves overseeing daily operations, managing staff, and maintaining high standards of customer service. Ideal candidates should possess leadership skills, financial acumen, and industry knowledge. A competitive salary of £36,000 per annum is offered, alongside employee benefits including discounts, professional development opportunities, and employee assistance programs. Join our dedicated team and help deliver exceptional experiences to guests.