Hotel Manager £55000 - £60000 Yearly

Confidential RICHMOND; City Of London; On-site; GBP 55,000 - 60,000; Full time

Job summary

A boutique hotel in London is seeking a hands-on Hotel Manager to lead operations. You will oversee all departments, ensure exceptional service, and achieve financial goals. Ideal candidates have 3-5 years of experience in hotel management, strong leadership skills, and a passion for guest service. This full-time role offers a competitive salary of £55-60K based on experience.

Qualifications

• Minimum 3-5 years of hotel management experience in a 4-star or boutique environment.
• Strong leadership and interpersonal skills with a hands-on management style.
• Excellent organizational, communication, and problem-solving abilities.
• Sound knowledge of hotel systems (PMS, booking platforms).
• A passion for guest service and attention to detail.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Oversee all hotel departments and daily operations.
• Ensure high standards for guest satisfaction and service quality.
• Manage budgets and financial performance.
• Recruit, train, and motivate staff.
• Monitor occupancy rates and market trends.
• Ensure compliance with health and safety regulations.
• Handle guest feedback and resolve issues.
• Maintain supplier relationships.
• Regularly report to ownership on performance.

Skills

Leadership

Interpersonal skills

Organizational skills

Problem solving

Customer service

Tools

PMS

Booking platforms

Job description

We are a small 60 Bedroom 4 star boutique hotel known for warm hospitality, exceptional service and unique design. Our guests value personalised experiences, comfort and attention to detail. We are looking for a hands on and dynamic Hotel Manager to lead our dedicated team through example and uphold our reputation for excellence.

Position Overview

As Hotel Manager you will oversee all day to day operations, ensuring a seamless guest experience, efficient team management and strong financial performance. You'll be hands on, leading by example and fostering a culture of hospitality, teamwork and continuous improvement.

Key Responsibilities

• Oversee all hotel departments including front office, housekeeping, F&B, maintenance and guest services.
• Maintain the highest standards for guest satisfaction, cleanliness and service quality.
• Manage budgets, forecasts and financial performance to achieve revenue and profit targets.
• Recruit, train and motivate staff to deliver consistent and exceptional service.
• Monitor occupancy rates, pricing strategies and market trends to maximise revenue in collaboration with sales/marketing.
• Ensure compliance with Health, Safety and licensing regulations.
• Handle guest feedback and resolve issues promptly and professionally.
• Maintain supplier and contractor relationships, overseeing purchasing and inventory control.
• Report regularly to ownership on performance.

Requirements

• Minimum 3-5 years of hotel management or senior supervisory experience, ideally in a 4 star or boutique environment.
• Strong leadership and interpersonal skills with a hands on management style.
• Excellent organisational, communication and problem solving abilities.
• Sound knowledge of hotel systems (PMS, booking platforms).
• A passion for guest service and attention to detail.
• Flexibility to work evenings, weekends and holidays as required.

Preferred Qualifications

• Experience with boutique or Independent hotel operations.
• Knowledge of local tourism and events market.

Competitive salary £55 - 60K depending on experience.

Experience: Required
Employment: Full-time
Salary: £55,000 – £60,000 yearly
Starting time: Immediate start!

About Confidential RICHMOND: Small independent hotel