Hotel Implementation Specialist

C&M Travel Recruitment Ltd; Birmingham; Hybrid; GBP 32,000 - 35,000; Full time

Job summary

A global booking platform company is seeking a Hotel Implementation Specialist to support hotels and holiday parks with system implementation. This home-based role involves significant travel across the UK and Europe for client onboarding and training. Ideal candidates will have prior experience in the hotel or holiday park sector, strong communication skills, and a valid driver's license. The position offers a starting salary between £32,000 and £35,000 along with benefits including car allowance.

Benefits

Car allowance up to £250 per month

Other company benefits

Qualifications

• Must have excellent written and verbal communication skills in English.
• Self-motivated with the ability to work unsupervised.
• Proven experience in customer service roles.

Responsibilities

• Advise clients on booking system best practices.
• Liaise with internal departments to ensure timely implementation.
• Conduct training sessions for clients both in-person and remotely.
• Provide exceptional customer support.

Skills

Excellent communication skills

Self-motivated

Excellent customer service

Previous experience within a hotel or holiday park

Great organisational skills

Driver's license and access to a car

Experience in delivering customer training

Knowledge of hospitality technology

Job description

Overview

Hotel Implementation Specialist required for this expanding global booking platform company. The role will be supporting hotels and holiday parks with the implementation of the new booking platform and completing any in-house tasks within the business. This role is homebased but will require travel around the UK and Europe, onboarding new clients and completing face to face and virtual training on the system. This role offers a starting salary of £32,000 rising to £35,000 after probation period, plus car allowance up to £250 per month, along with other company benefits. This is a great opportunity for someone who has worked within the hotel or holiday park sector either in reservations, reception, or revenue management, with a good understanding of booking platforms / systems and rates management.

Responsibilities

• Advise the client on system best practices in preparation for the implementation
• Liaising with internal departments on any requests agreed within the contract to ensure timely delivery in line with agreed project plans
• Guide customers through a structured and detailed software installation and training program
• Conduct both in-person and remote training sessions to a wide audience covering all relevant departments both online and in customer locations throughout the UK and Europe
• Provide unrivalled customer support to the client base when not dealing with implementations

Qualifications and Skills

• Excellent communication skills, both written and verbal in English. Other European languages are desirable
• Self-motivated with the ability and drive to learn and work unsupervised
• Excellent customer service
• Previous experience within a hotel or holiday park at a supervisory level
• Great organisational skills
• Must have a driver's license and access to a car
• Previous experience of delivering customer training and technology implementations is highly desirable but not essential
• Knowledge and experience of hospitality technology and processes

If you are interested in the above role, please apply online or send your cv to [e-mail]

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C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates.