Hotel Front Desk Receptionist – Hospitality Career Starter

Classic Lodges Hotels; Saltburn by the Sea; On-site; GBP 20,000 - 25,000; Full time

Job summary

A reputable hotel located in Saltburn by the Sea is seeking a dedicated Receptionist to join their front‑of‑house team. In this role, you will be the first point of contact for guests, ensuring a warm welcome and providing them with detailed information about hotel services and local attractions. The ideal candidate will possess excellent communication skills, a proactive attitude, and an eye for detail. This position offers a supportive environment with full training provided, along with a competitive package including employee discounts and recognition programs.

Benefits

Gratuities paid monthly and additional tips

Employee discounts on food, beverage, and accommodation

Access to training and development opportunities

Uniform provided for all reception staff

Employee recognition programmes

Qualifications

• Previous hospitality or receptionist experience is desirable but not essential.
• Full training will be provided.

Responsibilities

• Greet and welcome all guests on arrival.
• Perform guest check‑ins and check‑outs efficiently.
• Provide information about hotel facilities and services.
• Manage guest enquiries and requests courteously.
• Answer incoming telephone calls and transfer calls as needed.
• Maintain up‑to‑date guest records and process transactions.
• Assist with administration tasks including filing and data entry.

Skills

Excellent communication and interpersonal skills

Strong organisational abilities

Attention to detail

Ability to handle challenging situations

Proficiency in using computers

Fluency in spoken and written English

Tools

Guestline PMS

Job description

A reputable hotel located in Saltburn by the Sea is seeking a dedicated Receptionist to join their front‑of‑house team. In this role, you will be the first point of contact for guests, ensuring a warm welcome and providing them with detailed information about hotel services and local attractions. The ideal candidate will possess excellent communication skills, a proactive attitude, and an eye for detail. This position offers a supportive environment with full training provided, along with a competitive package including employee discounts and recognition programs.