Hotel Front Desk Lead – Deputy Head Receptionist

Brend Hotels; Harrogate; On-site; GBP 28,000; Full time

Job summary

A local family-run hotel group in Barnstaple seeks a Deputy Head Receptionist to oversee hotel bookings and assist in customer service. The role requires strong communication skills and previous experience in hospitality management. Responsibilities include ensuring smooth operations in the absence of the Head Receptionist and maintaining high standards of customer care. The position offers competitive pay, career progression opportunities, and staff discounts. Flexible working hours are integral to this role.

Benefits

Competitive pay

Paid holidays

Share of staff tips

Staff discounts

Career progression opportunities

Qualifications

• Previous experience is essential with a proven track record in relevant areas.
• Ability to work on your own or in a team.
• Flexibility to respond to various work situations.

Responsibilities

• Record and control hotel bookings with accuracy.
• Deal with incoming and outgoing calls professionally.
• Ensure high level of customer care and service.
• Assist Head Receptionist in department management.

Skills

Positive attitude and willingness to learn

Good communication skills

Commitment to delivering high levels of customer service

Team Management

Problem Solving

Office Administration

Reslynx or similar PMS

ResdiaryZonal

Excel and Word

Tools

Reslynx

Excel

Word

Job description

A local family-run hotel group in Barnstaple seeks a Deputy Head Receptionist to oversee hotel bookings and assist in customer service. The role requires strong communication skills and previous experience in hospitality management. Responsibilities include ensuring smooth operations in the absence of the Head Receptionist and maintaining high standards of customer care. The position offers competitive pay, career progression opportunities, and staff discounts. Flexible working hours are integral to this role.