Hotel Duty Manager

www.whitbreadcareers.com - jobboard; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company in London Fulham is seeking a Duty Manager to lead a high-performing team at their hotel. The ideal candidate has a background in retail management and a passion for outstanding customer service. Responsibilities include managing day-to-day operations, ensuring health & safety compliance, and creating exceptional guest experiences. The role offers competitive pay and extensive training. The company values diversity and encourages applications from under-represented groups.

Benefits

Training and support

Whitbread Benefits Card

Company pension and saving schemes

Discounts on shops and services

Qualifications

• Experience in retail or related leadership roles.
• Proven ability to inspire and manage a team.
• Commitment to delivering outstanding customer experiences.

Responsibilities

• Manage a reliable, high-performing team at the hotel.
• Ensure compliance with health & safety standards.
• Create an exceptional guest experience.

Skills

Leadership skills

Customer experience management

Excellent communication

Organizational skills

Job description

We're currently recruiting in our London Fulham Premier Inn. Working 37.5 hours per week, paying up to £14.31 per hour.

Come and be a Duty Manager at Premier Inn in London Fulham.

Lead our dream team to make sure every aspect of our famous hotel experience is welcoming, safe, and brilliant.

If you’ve got experience in retail or other jobs where you have successfully led people before, then this role is perfect as your next step in management.

We’re looking for a dedicated professional who knows how to deliver outstanding customer experience and has the skills to inspire others.

Immediate start – with all leadership experience relevant.

PAY RATE: Up to £15.36 per hour

HOURS: 37.5 hours a week

LOCATION: London Fulham Premier Inn
295 North End Road, London, W14 9NS

Why you’ll love it here:

Training and support : At Premier Inn we do careers worth staying for, so from day one, you'll receive a warm welcome and learn our simple administration system that will make your job easier. Plus, there's a clear career path within our business to help you grow.

Whitbread Benefits Card : Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants.

Pension and saving schemes : Take advantage of our company pension and save-as-you-earn scheme.

Discounts : Get discounts on shops, utility bills, travel, cinema trips, supermarkets, and more.

What you’ll do:

Join our team at London Fulham Premier Inn as a Duty Manager, where your proven leadership skills will be put to use managing a reliable, high‑performing team that ensures the smooth running of our hotel. If you’ve led a team in a retail environment, you’ll use your experience, excellent communication, and organisational skills to manage everything from health & safety standards to creating an exceptional guest experience.

We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.

Under‑represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non‑binary or those who use a different LGBTQIA+ term) are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part‑time and flexible working. Where possible we will support this.

Job ref: 127084-4492
Advertised: 08 Dec 2025