Hotel Assistant

ibis, ibis Styles, ibis budget; United Kingdom; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading hotel chain in the United Kingdom is looking for a Guest Service Assistant to join their team. The role includes assisting with breakfast service, managing bar and restaurant duties, and ensuring excellent customer service. Ideal candidates will have experience in hospitality and a welcoming attitude. This is a casual, zero-hours position offering a salary of up to £12.21 per hour with flexible shifts available.

Qualifications

• Experience in a customer-facing hospitality role is desirable.
• Open, welcoming, and guest-focused attitude.
• Excellent customer service skills and communication abilities.

Responsibilities

• Assist with breakfast service and front-of-house operations.
• Help set up meeting rooms and support events as needed.
• Manage bar and restaurant duties and provide excellent guest service.

Skills

Customer service

Communication

Flexibility

Job description

Overview

ibis Styles Haydock is looking for an outgoing, dependable, welcoming Hotel Assistant to deliver an amazing first impression and ensure our guests want to come back time and again. We are adding to our team to help cover busy periods and need a Guest Service Assistant on a casual, zero-hours basis, in return for a salary of up to £12.21 per hour.

Personality and potential are top of our hiring wish list, but experience in a customer-facing hospitality job would be a big benefit. We need people who are open, welcoming and who know what great customer service looks like—the kind of person you’d like to meet after a long day of travelling.

You’ll be working across the front-of-house operations of the hotel doing a bit of everything. This will include assisting with the breakfast service, helping set up meeting rooms, working the bar and restaurant as well as checking guests in and out and providing great customer service. A great telephone manner is essential and you’ll need to be confident using a computer. As we’re one big team, you can expect to turn your hand to whatever’s needed to ensure our guests have a great stay. You could be working a mix of midweek, weekend, early and late shifts for flexibility in your schedule would be a big advantage. As you’ll be serving alcohol, we do require applicants to be 18 years of age or older.

If this sounds like a role that’s right up your street, we’d love to hear from you.

Responsibilities

• Assist with breakfast service and front-of-house operations.
• Help set up meeting rooms and support events as needed.
• Manage bar and restaurant duties and provide excellent guest service.
• Check guests in and out and handle guest inquiries with a positive attitude.
• Maintain a professional telephone manner and be proficient with computer systems.
• Adapt to a variety of tasks to ensure guests have a great stay.

Qualifications & Requirements

• Experience in a customer-facing hospitality role is desirable.
• Open, welcoming, and guest-focused attitude.
• Excellent customer service skills and communication abilities.
• Comfortable working across shifts, including midweek, weekend, early, and late.
• Must be 18 years of age or older to serve alcohol.

Additional Information

Our Commitment To Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.