Host Team Manager

Village Hotels - Cardiff; Cardiff; On-site; GBP 60,000 - 80,000; Full time

Job summary

A modern hospitality venue in Cardiff is seeking enthusiastic individuals to join their reception team. The role involves ensuring a welcoming atmosphere, interacting with guests, and utilizing the latest technology to provide top-notch service. If you have a vibrant personality, problem-solving skills, and a passion for guest service, this could be the perfect opportunity for you. The position offers numerous benefits including wellness programs and flexible working hours.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

Friends and Family discounted stays

Discount on Food and Drink

Excellent training and development

Well-being and Healthcare benefits

Flexible working hours

Employee Assistance Programme

Company Pension scheme

Life Insurance

Qualifications

• An infectious personality is essential.
• Ability to partner with other departments.
• Passion for delivering outstanding guest service.

Responsibilities

• Ensure reception team maintains excellent service.
• Interact with guests and assist with their needs.
• Utilize technology to enhance guest experience.

Skills

Outstanding guest service

Team player

Problem-solving initiative

Motivational skills

Effective communication

Job description

First impressions are the most important right? Our welcoming reception areas are a hive of activity and at the epicentre of the action. Often the first and last point of contact for our guests and the first place to go for advice or assistance, service here needs to be second to none. This diverse and challenging role is responsible for ensuring the reception team are on point, all the time, ready to jump in to action, interact with our guests to use our latest technology and ensure they have a flawless experience.

Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Benefits

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
• Friends and Family discounted stays from £49 including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on and off shift in our Village Hotel Starbucks stores.
• Excellent training and development including our Rising Stars and Talent Academy programmes.
• A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health.
• Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
• Financial wellbeing support and salary drawdown via Wagestream.
• Access to our Employee Assistance Programme, offering support and counselling.
• Flexible working hours.
• A fun, supportive and inclusive work environment with regular team events.
• Excellent Reward and Recognition Incentive schemes.
• Anniversary rewards for key milestones of service.
• Electric car salary sacrifice scheme.
• Have your birthday off guaranteed.
• Discounted Health Cash plan and Sick pay Insurance.
• A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
• Enhanced maternity and paternity benefits and pay.
• Company Pension scheme.
• Life Insurance.

What we need from you

• An infectious personality.
• Initiative to solve any problem for our guests.
• Ability to motivate and engage others.
• Team player and ability to partner with other departments.
• A passion for delivering outstanding guest service.

Compensation: To be discussed