Host / Receptionist - St James

Bruntwood; Greater Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A commercial property specialist is seeking a dedicated individual for a customer service role in Manchester. You will be the first point of contact, ensuring a positive experience for visitors while managing tasks in a fast-paced environment. The ideal candidate will bring strong communication skills, a positive demeanor, and admin experience. Benefits include 28 days of holiday, a healthcare cash plan, and opportunities for professional growth.

Benefits

28 days holiday plus your Birthday off

Healthcare cash plan

Up to 8% matched pension

Enhanced maternity / shared parental leave

Qualifications

• Strong can-do attitude and adaptability in a dynamic work environment.
• Admin experience to manage enquiries and customer data.
• Excellent communication skills to foster relationships.

Responsibilities

• Deliver a positive customer experience in the building.
• Be the first point of contact for all visitors.
• Host meetings and maintain communal spaces.

Skills

Customer Service Orientation

Communication Skills

Admin Experience

Hospitality Skills

Positive Attitude

Job description

Overview

Bruntwood is committed to offering more than just outstanding office, coworking, retail and lab spaces. Everything we do ties into our vision of building vibrant communities, while providing businesses with the support and expertise they need to grow. We’re commercial property specialists operating across the UK. Bruntwood own, develop, manage and maintain properties across England. Our focus is on 'Creating Thriving Cities'.

You'll work in our wonderful St James building, located in Manchester City Centre. The role is Monday to Friday, 40 hours per week with shift patterns of 07:00-16:00 or 09:00-18:00.

What will you be doing?

• Delivering a positive Customer Experience within the building
• Build lasting, long term, professional relationships with customers
• Be the first point of contact for all customers and visitors in the building
• Support and facilitate meetings within the building
• Facilitate new customer viewings to support the sales process
• Host the meeting rooms, co-working, lounge and other communal amenities, maintaining high standards of presentation and food and beverage service where applicable
• Manage own workload to flex between essential desk-based tasks and building customer relationships
• Collate all customer intelligence and update systems accordingly to support sales and retention
• Work as part of a wider team, engaging with customers, colleagues, management and other Bruntwood departments
• Be a role model to promote wellbeing in the workplace
• Focus on continuous improvement to add value, save time and make things simple for the customer
• Apply energy, drive and knowledge to inspire colleagues to deliver the right service every time

What are we looking for?

• You must have a can do attitude and be able to step up to the challenges of working in a fast paced, dynamic and developing organisation
• Curious and detail-oriented people with a drive to go over and above for customers; motivation and a positive attitude are key
• Admin experience is a must, as you will be managing our enquiries mailbox daily
• Excellent communication, bringing your personality to work and interacting with people on a human level
• Skills and experience in hospitality, retail or other service sectors
• Able to maintain high levels of energy and positivity throughout the day

What will you get?

• An opportunity to work with a friendly, passionate and experienced team
• Contribute towards the growth of the company and its direction
• An exciting place to work and a challenging role, full of opportunity and new experiences
• Opportunities for progression in a growing company

In addition to the salary, you will be entitled to a number of benefits including:

• 28 days holiday plus your Birthday off work; holiday buy & sell options available
• 24 hours a year volunteer time for supporting causes that matter to you
• Sabbatical of up to 12 months after five years’ service
• Healthcare cash plan to reclaim medical expenses; private healthcare cover available on an opt-in basis
• Life assurance for all colleagues
• Up to 8% matched pension
• Discounts & cashback at leading retailers
• Enhanced maternity / shared parental leave – 26 weeks fully paid
• Interest-free learning loans to develop new skills

Additionally, Bruntwood supports The Oglesby Charitable Trust, which has donated more than £25m since 2001 to support charities across Arts and Culture, Education, Environment, Medical Research and Social & Health Inequality.

Our operations team makes up a large part of our workforce, and we are committed to recruiting from diverse backgrounds to reflect the communities we operate in and to creating thriving, inclusive cities. We welcome applications from diverse backgrounds and strive to make our interview process inclusive. Please indicate any adjustments you need at interview; we will discuss them with you before your interview.

We aim to respond within a week of your application. If you have not heard back in that timeframe, please email [e-mail] for an update. For successful applicants, we conduct a one-stage interview process that allows you to see the role in action and ask questions to ensure it's the right fit.