Host

BrewDog; London; On-site; GBP 20,000 - 25,000; Full time

Job summary

BrewDog is seeking a passionate Host to join our team in London. This role focuses on delivering outstanding customer service and managing reservations to enhance guest experiences. If you thrive in a lively, fast-paced environment and love craft beer, we want you!

Benefits

10% profit share

Paid overtime

Pension enhancements up to 10%

4-week sabbatical every 5 years

Staff discounts

Cicerone training

Enhanced sick pay

Healthcare and life assurance

Family-friendly policies

Employee assistance programmes

Qualifications

• Passionate about craft beer and customer service.
• Ability to work in a fast-paced, fun environment.
• Experience in customer service is advantageous.

Responsibilities

• Support the Head Host in managing daily reservations.
• Ensure all guests have a brilliant experience.
• Lead by example in customer service standards.

Skills

Customer service

Fast-paced environment adaptation

Job description

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COMPANY SHARES | 10% PROFIT SCHEME FOR YOU AND YOUR TEAM | PAID OVERTIME | PENSION ENHANCEMENTS UP TO 10% | TAXI HOME CONTRIBUTIONS | 4-WEEK SABBATICAL EVERY 5 YEARS | STAFF DISCOUNT

We love great craft beer. We want everyone to be as passionate about it as we are – and our bars are at the heart of that mission. You’ll help us deliver an amazing beer and customer experience every shift so, because we expect great things from you, we give great things back.

OVERTIME | We pay overtime for any hours worked beyond your contracted hours to all salaried crew, because we know it’s right to reimburse you in full for any extra time you work for us.

PROFIT SHARE | Our BrewDog Bars now share 10% of their profits with our fantastic crew. We’re setting the bar high for the hospitality industry and giving you even more reasons to do an amazing job.

PENSION ENHANCEMENT | We increase our contributions to your pension up to 10% of your salary so together we can properly invest in your future. And, since the statutory amount all businesses pay is 3%, our decision to pay above that shows we’re taking your future seriously.

SAFE RIDE HOME | We want to make sure you get home safe after a hard shift. That’s why we contribute £5 to your pay-check to help you get home safely after midnight. This is open to all our bar crew.

4-WEEK SABBATICAL| After every 5 years here you will receive an additional 4 weeks off to spend doing whatever you want.

STAFF DISCOUNT | 25% off in bars, 30% off online and 50% off BrewDog Merch to fill up your fridge and your wardrobe* (*don’t put your hoody in the fridge though)

BEER TRAINING | We love beer and we want you to love beer too, so we’ll support you through the internationally-recognised Cicerone qualifications, so you can love it almost as much as we do.

AND A LOT MORE | Okay, deep breath… enhanced sick pay, healthcare, life assurance, high street retail discounts, employee assistance programmes, enhanced family friendly policies around maternity and paternity leave, additional holiday days per year, pawternity leave, DE+I and crew forum groups and beer samples at the end of some shifts.

We’re focused on making sure that we, and future generations, have a planet to brew great beer on. Our industry-leading techniques help us create and deliver unique beer whilst doing our bit (and others’) for the environment.

About The Role

BREWDOG WATERLOO IS ON THE HUNT FOR AN AWESOME HOST!

We at BrewDog have one mission. We want to make other people as passionate about great craft beer as we are. Our bars are at the forefront of that mission, delivering amazing beer & customer service at all times. And now, we’re looking for a Host to join our team.

In this role, you’ll support the Head Host in running the reservations each day, who will delegate their duties as they see fit. You’ll be the benchmark for customer service, leading by example giving the best customer experience of all time.

You’ll be part of an experienced host team alongside a crew of passionate & confident individuals, made up of team in the kitchen, on the floor & behind the bar. Some with vast amounts of beer knowledge, some with years of customer service experience, some new to the industry. Your job is to look after our guests & ensure the bookings are running smoothly and that everyone is having a brilliant time!

About You

You must be customer service-centric, making sure every single experience a customer has at this BrewDog bar is absolutely outstanding. You will be able to work in a fast-paced, fun environment and always put the guest first.

THE BREWDOG CHARTER

WE BLEED CRAFT BEER | This is our true North.

WE COUNT TIME IN DOG YEARS | We are ambitious. We are relentless. We take risks.

WE CHALLENGE EVERYTHING | We forge our own path.

WITHOUT US WE ARE NOTHING | We are BrewDog.