Hospitality Team Member Apprenticeship Level 2

Skern Training & Skills; Torridge District; On-site; GBP 40,000 - 60,000; Part time

Job summary

A hospitality training provider in the United Kingdom seeks a motivated Hospitality Team Member to support various roles at The Ultimate Adventure Centre. This apprenticeship program includes training for a recognized Customer Service qualification and covers areas like retail and catering. Candidates should have communication and organizational skills, with a willingness to learn. Hours are part-time at 30 hours per week, ideal for those seeking a career in hospitality.

Benefits

Access to Perkbox – Discounts and rewards

Meals on duty

Uniform provided

Excellent support from a well-established team

Qualifications

• Willingness to learn and gain practical skills.
• Experience in hospitality or customer service is desirable.

Responsibilities

• Support all hospitality areas including retail, housekeeping, and catering.
• Complete a nationally recognised Customer Service qualification.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Administrative skills

Problem solving skills

Team working

Initiative

Education

Maths and English at Level 2 (GCSE Grade 4)

Job description

Overview

North Devon’s ultimate outdoor adventure destination, where you can choose from over 15 top-rated activities! Set in 35 acres of breathtaking parkland, there’s endless space to play, explore, and soak in the stunning scenery.

We have fantastic opportunities right now to begin your hospitality journey at The Ultimate Adventure Centre, or Skern Lodge, based in Bideford, Devon.

You will play an important role in providing the best experience for all of our guests and delivering exceptional customer service.

As a Hospitality Team Member, you will be supported to achieve a Customer Service Level 2 or Level 3 apprenticeship, depending on your prior skills and experience.

Responsibilities

Your main duties will include supporting all hospitality areas at The Ultimate Adventure Centre including:

• Retail
• Housekeeping
• Catering

You will be given full training and complete a nationally recognised Customer Service qualification working alongside our experienced team.

If you have experience in hospitality and/or customer service then that’s great, but it isn’t essential. What is needed is the willingness to learn whilst gaining practical skills and a commitment to achieving your Apprenticeship.

The ideal candidate should be able to work alone and in a team, use their initiative and be proactive in their approach to work. You'll also need to demonstrate:

• Time management skills
• A can-do and flexible attitude
• A willingness to learn and develop
• Communication skills

As you progress through your apprenticeship your duties and responsibilities will alter as you develop the skills for a successful career.

Training will be a mix of face to face and online learning.

You will gain a Level 2 or 3 Customer Service Apprenticeship Qualification.

Functional Skills in Maths and English if required.

Benefits

In return we offer:

• Access to Perkbox – Discounts and rewards across a wide range of shopping and lifestyle brands and well-being support
• Meals on duty
• Uniform provided
• Excellent support from a well-established team.

Qualifications & Requirements

Entry requirements: Maths and English at Level 2 (GCSE Grade 4) is desirable however we can provide Functional Skills as part of your development plan.

Experience within a hospitality or customer service role is desirable.

Skills required:

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Problem solving skills
• Team working
• Initiative
• Training to be provided

You will be supported by an assessor throughout your apprenticeship.

Working Hours

Things to consider: Contracted Hours are 30 hours per week. You will be on a rota with some split-shifts required (9 - 4 pm, or 7 am -11 am and 3-7 pm) 5 out of 7 days per week. A driving licence and car would be an advantage due to shift times, as bus timetables don’t always align with working times.

Future Prospects

We are looking for candidates who want to develop their career within the hospitality/customer service sector. Further training and next level qualifications are available.