Hospitality Team Member

YHA (England & Wales); Sheringham; On-site; GBP 40,000 - 60,000; Part time

Job summary

A Youth Hostel in Sheringham, UK is seeking a Hospitality Team Member for a flexible, fixed-term contract. This role involves providing exceptional customer service, assisting in food and beverage preparation, and maintaining cleanliness. Candidates should have experience in customer-facing roles and be adaptable with shift timings. Join a community-oriented team to enhance guests’ experiences while enjoying exclusive staff benefits like free hostel stays and discounts.

Benefits

10 nights free hostel stays

Access to staff discount portal

Free YHA Membership

Employee Assistance Program

Qualifications

• Experience of working face to face with customers.
• Excellent timekeeping with flexibility for shifts.
• Ability to manage and prioritize workloads.

Responsibilities

• Provide great customer service to customers, members, and guests.
• Assist with housekeeping duties for a clean environment.
• Serve food and drinks with warmth and hospitality.

Skills

Customer service experience

Teamwork

Timekeeping

Ability to manage workload

Knowledge of YHA

Job description

YHA Sheringham

Fixed term, flexible contract

Min 15 hours per week

£12.21 per hour, rising to £12.71 per hour from 1st March 2026 in line with National Living Wage (applies to all, including those under the age of 21)

Staff accommodation is available at a rate of £69.83 per week

Are you looking for a fun and varied job in hospitality? YHA Sheringham are looking for a Hospitality Team Member to join their team! Come and join the team at YHA Sheringham! We are looking for someone to get stuck into all areas of hostel work, so enthusiasm is a must. You'll be involved in everything - from cooking and serving breakfast to housekeeping and helping out at reception. Shifts will include mornings, evenings and weekend work.

As a Hospitality Team Member, you'll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.

Why work for YHA?

Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA’s staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program

There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.

What will you be doing as a Hospitality Team Member?

Required

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

• Providing great customer service to all our customers, members and guests.
• Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
• Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
• Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
• Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence more sales.

What Skills and Experience do you need to be a Hospitality Team Member?

Our Hospitality Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors.

To provide this service to our guests we are looking for the following qualities in our Hospitality Team Members:

• Experience of working face to face with customers
• Experience of working in a team can help others to achieve a common goal
• Excellent timekeeping, with flexibility to cover different shifts punctual, can work to deadlines
• Ability to manage varying pressures, including peaks in workload demands; can prioritise, able to deal with conflicting duties
• Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it
• Demonstration of our HEART values – they’re part of everything we do, and we look for people who bring them to life in their everyday work

For more information about the role and the skills and experience required, please refer to the job description.

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds. For more information about how we are creating an inclusive workplace please visit our jobs website.

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.

How do you apply?

Submit your CV and complete the application form. For more information about our recruitment process, visit the job website. If you need any assistance, please email

Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date. You can also check on the progress of your application if you have signed up to Connect – our online candidate portal.

If you require reasonable adjustments during the recruitment process, please get in touch by emailing .

PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.