Hospitality Team Member

The Royal Household; City Of London; On-site; GBP 30,000; Full time

Job summary

An esteemed royal office is seeking a hospitality professional to support high-standard service delivery. The role includes overseeing guest experiences and managing event preparations at Buckingham Palace and other royal residences. Ideal candidates will have a proactive attitude and strong customer service skills. Full training and a generous benefits package are offered.

Benefits

25 days annual leave

Non-contributory pension plan

Complimentary lunch on-site

Exclusive employee discounts

Qualifications

• Strong time management skills to support daily operations.
• Friendly and approachable manner for effective communication with guests.
• Ability to thrive in a fast-paced, team-oriented environment.

Responsibilities

• Prepare and assist in delivering high-standard hospitality services.
• Oversee guest experience during official functions.
• Assist with the collection and distribution of luggage.

Skills

Positive attitude

Time management

Customer service mindset

Problem-solving

Team collaboration

Job description

Household / Department: Master of the Household’s Office

Section / Branch: Hospitality

Location: Buckingham Palace

Contract/recruitment type: Permanent

Starting salary: £29,628.45 per annum (plus accommodation)

Hours of work: 45 hours per week, 5 days out of 7, Monday to Sunday

About the role

It’s preparing for events and feeling ready to deliver the highest standards.

It’s the opportunity to learn new skills. And it’s being part of an exceptional team. That is what a career with the Royal Household means.

This is the perfect place to start your hospitality career. Joining our well-established development pathway, you'll learn how to provide a hospitality service to an extraordinary level. This will include:

• Working alongside experienced colleagues, you’ll help to deliver functions of all scales, from official lunches and receptions to state occasions.
• Oversee the guest experience at official functions, making sure everything runs smoothly.
• Ensure all back-of-house preparations are completed ahead of events.
• To see guests in and out of residences both on private and official occasions.
• To assist with the collection and distribution of luggage and equipment in support of moves between Royal residences and for overseas visits.

We take pride in our specialist skills training so that your presentation and delivery will always be to a high standard. Teamwork is at the heart of everything we do. And so, although the learning curve will be steep, we'll be with you every step of the way.

Although your main workplace will be Buckingham Palace, you’ll also travel to other Royal residences throughout the year. Each experience will be different, providing a variety of opportunities to really grow your skills and confidence. And by working with supportive colleagues, you’ll quickly become a valued part of the team.

About you

Essential Criteria

• Bringing a positive, proactive attitude, you’ll thrive in a fast-paced team environment, working collaboratively to deliver exceptional service.
• You’ll have strong time management skills, reliably prioritising tasks and maintaining punctuality to support smooth daily operations.
• With a friendly and approachable manner, you’ll communicate confidently with guests and colleagues.
• A natural problem solver you’ll use your initiative to solve problems and adapt quickly to changing demands.
• You’ll bring a strong customer service mindset, ensuring guests feel valued and well cared for.

Previous experience in a customer-facing or hospitality role is beneficial, but not essential - we’ll provide full training to help you succeed.

Benefits

We know that to deliver our best work; we need to feel at our best. That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.

Enjoy 25 days annual leave, rising to 30 days (plus bank holidays) dependent on the length of time you have worked for us.

Our excellent non-contributory pension plan (we’ll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day.

We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing.

Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.