Hospitality Supervisor: Lead Guest Experience & Revenue

Stanley House Hotel and Spa; Blackburn; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hotel in Blackburn is seeking a confident and passionate individual for a supervisory role to enhance guest experiences. You will lead restaurant operations, manage shifts, and motivate the team while handling guest inquiries and complaints. Ideal candidates will have supervisory experience in hospitality and excellent interpersonal skills. The role includes opportunities for professional growth and employee benefits such as discounts and development programs.

Benefits

Exclusive team member discounted stays

50% off food & beverage

Continuous learning opportunities

Employee assistance program

Bonuses for outstanding team members

Uniform provided

Competitive pay and package

Qualifications

• Previous supervisory experience in a hospitality setting.
• Eager to learn and pick up new tasks quickly.
• Ability to resolve guest queries efficiently.

Responsibilities

• Support the Restaurant Manager in operations and enhance guest experiences.
• Lead and inspire the team during shifts.
• Manage restaurant bookings and handle customer inquiries professionally.
• Train and coach new team members.

Skills

Confidence and interpersonal skills

Natural leadership skills

Ability to motivate a team

Customer service orientation

Job description

A luxury hotel in Blackburn is seeking a confident and passionate individual for a supervisory role to enhance guest experiences. You will lead restaurant operations, manage shifts, and motivate the team while handling guest inquiries and complaints. Ideal candidates will have supervisory experience in hospitality and excellent interpersonal skills. The role includes opportunities for professional growth and employee benefits such as discounts and development programs.