Hospitality Supervisor

Cinnamon Care Collection; Eastleigh; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading care home group in Eastleigh is seeking a passionate Hospitality Supervisor to ensure high standards of customer satisfaction and service. You will manage the hospitality team, oversee budgets, and guarantee a quality catering experience for residents. Applicants should have a background in hotel or catering management and strong communication skills. This full-time position includes some evening and weekend hours.

Benefits

Company Benefits

Competitive hourly rate of £16.00

Qualifications

• Background in hotel or catering management required.
• Knowledge of budget control and purchasing is essential.
• Strong auditing skills for environment and food presentation.

Responsibilities

• Monitor and manage the home’s budgets and suppliers.
• Recruit and train team members for service standards.
• Ensure catering service quality and presentation.
• Support dining areas at meal times.
• Facilitate quality service at evening and weekend functions.
• Train home team on customer service standards.

Skills

Strong communication skills

Budget control

Team management

Food preparation and presentation

Education

Experience in hotel or catering management

Job description

Hospitality Supervisor

£16.00 per hour, plus Company Benefits

Full Time hours to include some evening and weekend working

A Top 20 Care Home Group 2025!

Awarded ‘One of the UK’s Best Companies to Work For’

Netley Court is a purpose-built 65 bedded residential and dementia care home set in the heart of the village of Netley Abbey.

This is an exciting full-time opportunity for an experienced and passionate Hospitality Supervisor. The role will be to ensure that high standards and high customer satisfaction are delivered at all times.

The Hospitality Supervisor is the one to take charge in ensuring that operations are run smoothly within the home and that the residents are comfortable and happy. This means ensuring that all areas of the home are kept clean, the food is delicious and enjoyable, and that the team members are accommodating and helpful at all times. The Hospitality Supervisor needs strong communication skills when dealing with team members, residents and family members.

You will require a background in hotel or catering management, a knowledge of budget control and purchasing, auditing of environment, food preparation and presentation.

The main responsibilities for this role are:

1. Monitor, control and manage the home’s budgets, ensuring the departments use nominated suppliers.
2. Recruit, train and manage all team members in the above activities in conjunction with the General Manager, ensuring that performance standards are understood and maintained.
3. Ensure that the catering service is of the highest standards in terms of presentation and menu content, working closely with the Head Chef in achieving a quality service that is value for money.
4. Monitor and support the dining areas at meal times ensuring that the highest standards are met.
5. Attend evening and weekend functions as they arise to facilitate a quality service to residents and guests to the home.
6. Ensure that the whole home team are appropriately trained and customer service standards are met at all times.