Hospitality Operations Lead - Guest Experience & Growth

Leonardo Hotels; East Midlands; On-site; GBP 60,000 - 80,000; Full time

Job summary

A hospitality group is seeking an Operations Manager to lead day-to-day hotel operations and enhance guest experiences. You'll collaborate with the General Manager, train staff, and support recruitment efforts while promoting the company vision. The ideal candidate will have strong people skills, experience in hospitality, and the ability to inspire a team. This position offers perks like hotel discounts and ongoing training opportunities.

Benefits

Special rates on hotel rooms across the UK & Europe

Company-wide recognition scheme

Talent referral scheme

Thank You Week activities

Wellbeing Calendar

Job-related training programmes

Qualifications

• Experience managing hotel operations and engaging teams.
• Ability to collaborate with HR and understand local business opportunities.

Responsibilities

• Direct strategic initiatives and objectives of the hotel.
• Lead day-to-day operations and oversee the team.
• Support recruitment and training of new team members.

Skills

Key people skills

Hospitality standards knowledge

Job description

A hospitality group is seeking an Operations Manager to lead day-to-day hotel operations and enhance guest experiences. You'll collaborate with the General Manager, train staff, and support recruitment efforts while promoting the company vision. The ideal candidate will have strong people skills, experience in hospitality, and the ability to inspire a team. This position offers perks like hotel discounts and ongoing training opportunities.