Hospitality Managers

Chartwells Independent; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company is seeking Hospitality Managers and Catering Managers to manage events at The Kia Oval, an iconic cricket venue in London. Responsibilities include overseeing hospitality areas, leading teams, and ensuring high standards of guest service during key international fixtures. Ideal candidates have proven experience in hospitality management with strong leadership and organizational skills. Flexible shifts available, offering competitive pay rates of £16.32 – £19.58 per hour.

Benefits

Competitive hourly pay

Holiday entitlement

Training and development opportunities

Supportive team culture

Access to health and wellbeing programs

Qualifications

• Proven experience in hospitality or catering management.
• Ability to thrive in a fast-paced, pressurized environment.
• Based in London or able to commute reliably.

Responsibilities

• Oversee hospitality suites and catering areas on match days.
• Lead and manage hospitality and catering teams.
• Ensure exceptional guest experience throughout the event.
• Manage service delivery during peak event periods.
• Handle guest queries professionally and efficiently.
• Maintain high standards of organization and compliance.

Skills

Hospitality management experience

Customer service skills

Strong leadership skills

Communication skills

Organizational skills

Teamwork ethic

Job description

Are you passionate about cricket and have a strong experience in hospitality management and customer service? The Kia Oval is recruiting Hospitality Managers and Catering Managers to support our international cricket fixtures this season, including a Test Match in June and an ODI in September.

This is an exciting opportunity to manage high-profile events at one of the UK’s most iconic sporting venues, delivering outstanding hospitality in a fast-paced environment.

Position Details:

Location: The Kia Oval, London - with other shifts available across the Constellation venues

Pay Rates: £16.32 – £19.58 per hour (depending on role and experience)

Contract Type: Seasonal / Event-based

Availability: You must be available to work key international fixtures, including full match days

Key Responsibilities:

• Overseeing hospitality suites, lounges, or catering areas on match days
• Leading, briefing, and managing hospitality and catering teams
• Ensuring exceptional guest experience and service standards throughout the event
• Managing service delivery during peak periods in a live-event environment
• Handling guest queries or issues professionally and efficiently
• Maintaining high standards of organisation, cleanliness, and compliance

Requirements:

• Proven hospitality or catering management experience (events or high-volume environments preferred)
• Strong leadership, communication, and organisational skills
• Ability to work confidently in a fast-paced, pressurised environment
• A professional, proactive, and guest-focused approach
• Strong team work ethic
• Based in London or able to commute reliably to The Kia Oval

Upcoming International Fixtures:

• 17th - 21st June: England v New Zealand Test Match
• 27th September: England v Sri Lanka One Day International (ODI)

What We Offer:

• Competitive hourly pay: £16.32 – £19.58 + holiday entitlement
• The opportunity to work at a world-class international cricket venue
• High-profile event experience to enhance your CV
• The ability to get shifts at other venues across the UK; including Tottenham Stadium, O2 Arena, Harlequins, Allianz Stadium, Excel
• A dynamic, energetic match-day working environment
• Flexible shifts and schedules to suit your lifestyle
• A vibrant, supportive team culture
• Training, development, and opportunities for progression
• Compass Exclusive Benefits, Lifestyle Benefits "Perks" Platform, and Health & Wellbeing Support Programmes Including Access To our Employee Assistance Programme.

APPLY NOW to be involved in taking hospitality in our amazing venues on a Brand New Journey!