Hospitality IT Support Technician – Guest Tech & Network

Southall; Southall; On-site; GBP 25,000 - 35,000; Full time

Job summary

A hospitality enterprise in Southall is seeking an IT Support Technician to enhance daily technology operations. The role involves providing technical assistance to staff, troubleshooting guest-facing technology issues, and maintaining essential systems for operational efficiency and guest satisfaction. The ideal candidate will have 1-3 years of IT support experience, strong knowledge of hotel systems, and outstanding customer service skills. This position requires on-site work with potential evening or weekend shifts.

Qualifications

• 1–3 years of IT support experience, hospitality experience preferred.
• Strong understanding of common office applications and networking fundamentals.
• Ability to communicate technical information to non-technical users.

Responsibilities

• Provide Level 1–2 technical support for hardware and software issues.
• Assist with the maintenance of the property's network.
• Follow security protocols to protect guest data.

Skills

IT support experience

Strong understanding of Windows and MacOS

Networking fundamentals

Customer service skills

Ability to multitask

Education

Degree or diploma in Information Technology

Microsoft certifications (MCSA, MCTS)

Tools

Microsoft Office Suite

PMS and POS systems

Job description

A hospitality enterprise in Southall is seeking an IT Support Technician to enhance daily technology operations. The role involves providing technical assistance to staff, troubleshooting guest-facing technology issues, and maintaining essential systems for operational efficiency and guest satisfaction. The ideal candidate will have 1-3 years of IT support experience, strong knowledge of hotel systems, and outstanding customer service skills. This position requires on-site work with potential evening or weekend shifts.