Hospitality Coordinator

HICA; Chorley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A non-profit care organization in Chorley is seeking a Hospitality Coordinator to enhance customer service at Buckshaw Retirement Village. The role involves delivering training, ensuring quality in service, and building relationships with residents. The ideal candidate is enthusiastic, possesses strong customer service skills, and is capable of providing excellent service within a bistro environment. This position offers a pay rate of £12.52 per hour with a range of rewards, benefits, and career growth opportunities.

Benefits

Access up to 50% of earned wages instantly

Car & Cycle Schemes

Refer-a-Friend Bonus

Instant Recognition vouchers

Funded qualifications

Monthly Lottery with cash prizes

Exclusive retail discounts

Gym discounts & free workouts

Affordable finance options

Discounted hospital cover

Free counselling support

Free Parking

Qualifications

• Enthusiastic individual with a focus on customer service excellence.
• Ability to deliver training and coaching to peers.
• Capable of maintaining confidentiality while building relationships.

Responsibilities

• Deliver customer service training and coaching.
• Ensure quality checks and standards in the Bistro.
• Quickly respond to customer requests.
• Serve customers at the bar and provide table service.
• Build good relationships with residents and relatives.
• Identify innovative service delivery improvements.

Skills

Customer Service

Coaching

Quality Assurance

Relationship Building

Job description

'Tis the season to join HICA - make people's lives more jolly by becoming a Hospitality Co‑ordinator!

We are looking for an enthusiastic individual to join our growing team at The Court as a Hospitality Coordinator, based within the Beautiful Buckshaw Retirement Village, Chorley!

The company is unable to sponsor the employment of international workers in this role. You will be required to provide evidence of your right to work in the UK.

Pay & Hours

£12.52 per hour

35 hours per week

Working on a rota covering 7 days per week, including every other weekend!

The Role

• To use customer feedback to look at new and improved ways of working.
• To deliver Customer Service training and coaching to the Hospitality Assistants who deliver support services within the Court.
• Ensure quality checks and standards are met throughout the Bistro.
• To respond to customer requests in a timely manner to ensure customer waiting time is kept to a minimum.
• To deliver an enhanced level of customer service to the residents of the Court. To be available to serve customers at the bar and deliver a table service.
• Build and maintain good relationships with residents and their relatives, while adhering strictly to the requirement for confidentiality.
• To identify innovative approaches to test timeliness quality and care aspects of food and beverage service delivery.

Rewards & Benefits

• Stream – Access up to 50% of your earned wages instantly
• Car & Cycle Schemes – Spread MOT / repair costs & save up to £1,000 with Halfords
• Refer-a-Friend Bonus – Earn £250£2,000
• Instant Recognition – Win vouchers for going above and beyond
• Career Growth – Funded qualifications & clear progression
• Monthly Lottery – Big cash prizes
• Exclusive Discounts – Retail, supermarkets, holidays & more
• Fitness Perks – Gym discounts & free workouts
• Smart Savings & Loans – Affordable finance options
• Health Plans – Discounted hospital & death benefit cover
• Wellbeing Support – Free counselling & 24 / 7 EAP
• Free Parking – Hassle‑free parking at work

About us

Buckshaw Retirement Village – providing care, support & village life, all in one place.

The Retirement Village provides a unique approach by combining beautiful, purpose‑built accommodation with a dynamic and lively activity and wellbeing programme alongside access to 24‑hour care and support. The village is home to our on‑site bistro and bar, hairdressing salon, village shop and wellbeing suite.

The HICA Group are a Not for Profit organisation providing a range of care services to older people and people with learning difficulties both within residential and nursing homes and within the community.

Please note that successful candidates will be required to undertake an enhanced DBS check.