Hospitality Assistant/Cafe Assistant

BaxterStorey; City Of London; On-site; GBP 29,000; Full time

Job summary

A hospitality company is seeking a Hospitality Assistant to join their team in London. This role involves providing exceptional service, assisting with events, and maintaining high standards of dining. Ideal candidates will have strong customer service skills and the ability to work in a dynamic environment. This full-time position provides 28 days of holiday, free meals on shift, and other extensive benefits.

Benefits

28 Days holiday including bank holidays

Plus your birthday off

3 volunteering days

3 days grandparent leave

24 week's enhanced maternity leave

Free meals on shift

Bespoke training and development opportunities

Pension and life insurance

Cycle to work scheme

Qualifications

• Previous experience in hospitality or food service is desirable.
• Passion for delivering exceptional customer experiences.

Responsibilities

• Assist in setting up and breaking down for events or functions.
• Take food and beverage orders accurately and efficiently.
• Serve meals and drinks with attention to detail.
• Maintain a clean dining area.
• Collaborate with kitchen staff for timely food delivery.
• Handle client inquiries and resolve issues promptly.

Skills

Excellent customer service skills

Strong communication abilities

Ability to work efficiently in a fast-paced environment

Team player

Basic maths skills

Flexibility to work various shifts

Education

Food hygiene certificate

Job description

Company Description

Title: Hospitality Person

Location: Moorgate, London

Contract: Full time, 40 Hours per week - Monday - Friday (flexibility required on hours)

Salary: £28.8k

Exciting opportunity at our new location in a team of 4, The hospitality service runs alongside a Coffee Shop.

We require an experienced hospitality host for the corporate area providing beverages and lunches. There will be some event work in the evenings as well.

Benefits

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 week's enhanced maternity leave
• Secondary carerleave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Do you exude positivity? Are you personable and attentive? Do you have what it takes to provide service as exceptional as our stunning client spaces? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that's why we're looking for a Hospitality Assistant who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that's why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you're a Hospitality Assistant/GAwho thrives on delivering impeccable service in a harmonious and collaborative team, we would love to hear from you.

Job Description

Baxterstorey is seeking a friendly and efficient Hospitality Assistant/GA to join our team in London, close to Holborn and Bank stations. As a key member of our hospitality staff, you will play a crucial role in ensuring our costumers have an exceptional catering experience.

• Assist in setting up and breaking down for events or functions as needed
• Take food and beverage orders accurately and efficiently
• Serve meals and drinks with attention to detail and presentation
• Maintain a clean and tidy dining area, including tables and service stations
• Collaborate with kitchen staff to ensure timely food delivery and quality
• Handle clientenquiries and resolve any issues promptly and courteously
• Process payments and operate the till system accurately
• Adhere to all food safety and hygiene regulations
• Contribute to a positive team atmosphere and support colleagues during busy periods

Qualifications

• Excellent customer service skills with a friendly and approachable demeanour
• Strong communication abilities, both verbal and written
• Basic knowledge of food and beverage service techniques
• Ability to work efficiently in a fast‑paced environment
• Team player with a supportive attitude towards colleagues
• Physical stamina to stand for extended periods and carry trays
• Basic maths skills for handling cash and card transactions
• Flexibility to work various shifts, including evenings and weekends
• Previous experience in hospitality or food service is desirable
• Food hygiene certificate is preferred, but training can be provided
• Passion for delivering exceptional customer experiences

Additional Information

For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team's careers. Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up‑beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don't meet all requirements, we'd like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to set the standard and to be recognised for having the most inclusive culture in hospitality.

Join us and bring your unique perspective to our team.