Hospitality Assistant

Compass Group; Belfast; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality company in Northern Ireland is seeking a Hospitality Assistant to deliver exceptional customer service. The role involves greeting guests, serving food, and ensuring compliance with hygiene standards. Ideal candidates should have a passion for service, great communication skills, and thrive in a team environment. This is a full-time position with varied shift patterns and numerous benefits, including flexible working and wellness programs.

Benefits

Free meals while at work

Cash rewards and discounts

Career development programs

Flexible working options

Wellness programs

Qualifications

• Passion for delivering outstanding service.
• Excellent communication skills.
• Ability to work effectively in a team.

Responsibilities

• Greet and assist guests to ensure satisfaction.
• Serve customers with knowledge about the menu.
• Comply with hygiene and safety standards.

Skills

Customer service

Communication skills

Team player

Ability to work under pressure

Initiative

Job description

We're looking for a Hospitality Assistant who will be the face of our business, delivering exceptional customer service for Northern Ireland on a full time basis, contracted to 37.5 hours per week. You'll join a team that takes real pride in what they do - pride in our food, pride in our brand but most of all pride in our people.

Some of the benefits we offer:

• Free meals while at work
• Receive cash rewards every time you spend and use them on a wide range of brands
• You can share all discounts and offers with your friends and families
• Additional, seasonal and overtime hours available
• Career Pathways to support career progression and/or skills development
• Perks shopping discount Card which can be used across the Island of Ireland to save at various restaurants, high street stores, hotels, day out venues, leisure centres, gyms, golf courses and many more
• Learning & development programs available alongside access to hundreds of online training courses for personal and professional development & growth
• Flexible Working to support Work Life Balance
• Additional Leave Purchase scheme to balance home and work life
• Access to wellness programs to promote mental health and wellbeing of our colleagues
• Employee Assistance Program to guide and support our employees
• Exciting internal reward and recognition schemes
• Regular emails filled with the best discounts and savings available

Here's an idea of what your shift patterns will be: Variable shifts

Please note: This role is contracted to 33 weeks per year

As a Hospitality Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. In return, you will have the chance to progress with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Your key responsibilities will include:

• Greeting and looking after our guests so they go home delighted
• Serving customers, ensuring they receive an easy and seamless personalised experience
• Being knowledgeable about the menu and making recommendations to our guests
• Representing Compass Group UK&I and maintaining a positive brand image
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

Our ideal Hospitality Assistant will:

• Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
• Take initiative and make decisions that are right for our customers
• Be an excellent team player with great communication skills
• Have a desire to succeed in your role
• Possess the ability to work under pressure

At Compass Ireland, our people are our business. When you join the Compass Group you will be joining a supportive network of incredible individuals, each united by their passion for going the extra mile for the organisations we partner with. We are building a team who care about providing a great customer experience and want to grow and develop as we do. We are dedicated to investing in every colleague joining us. We are an equal opportunity employer, we celebrate diversity and are committed to building an inclusive environment for all employees. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Job Reference: com/1609/99392001/52610668/NI #Northern Ireland

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!