HomeCare Customer Lead

Abri; Bracknell; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading homecare provider is seeking a Homecare Customer Lead to join their Bracknell team. The role involves engaging with customers to enhance satisfaction and address complaints. Successful candidates will have excellent communication skills, confidence in managing challenging interactions, and a drive to innovate for better service outcomes. This fixed-term position offers a chance to be part of a team dedicated to delivering quality customer experiences. Flexibility and travel may occasionally be required.

Qualifications

• Able to engage confidently with customers and manage difficult conversations.
• Proficient in identifying and investigating trends in customer complaints.
• Experienced in creating positive outcomes through effective communication.

Responsibilities

• Increase customer satisfaction by addressing issues effectively.
• Engage with customers through various communication methods.
• Propose ideas and innovations to enhance customer service.

Skills

Excellent communication skills

Assertiveness

Trend analysis

Customer engagement

Job description

We’re excited to be looking for a new Homecare Customer Lead in our South East Region to join our busy Central Support Services team to help provide fantastic service to our customers. This is atwelve months fixed termrole.

We’re looking for someone who can work with customers and colleagues to increase satisfaction and keep the customer at the heart of our service. You’ll have the confidence and assertiveness to engage with customers, sometimes managing difficult conversations and want to help turn around negative experiences.

Through your excellent communication and liaison skills, you’ll create win-win situations for all and build actions and learning outcomes to be better next time.

You will be comfortable communicating with customers not just over the phone and in writing, but also face to face.

We want you to be able to notice and investigate trends in Commercial Services complaints, proposing ideas and innovations to support us in giving excellent customer service.

Whilst working core hours are primarily Monday to Friday there are times where travel and flexibility is required. You need to be able to drive and have access to a car for this position.

If you’re looking for the opportunity to join a team committed to providing a high-quality customer experience and enjoy the challenge of unpicking customer issues, we want to hear from you!

Interviews will take place on Monday 15 December 2025 and Wednesday 17 December 2025 at our Bracknell office (RG12 1RF).

We’ll review and interview suitable candidates as they apply. If we receive enough applications, we'll close the advert early so be sure to apply today so you don’t miss out!