Home Specialist

Neptune (Europe); Hounslow; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading home décor company in the UK is seeking a personable Home Specialist (Retail Sales Assistant) for their Chiswick Showroom. This part-time role involves welcoming customers, providing tailored advice, and handling sales and orders with precision. Ideal candidates will have exceptional customer service experience and a passion for interior design. Join a dynamic team that values warmth and professionalism in enhancing customer experiences.

Qualifications

• Experience in retail sales or customer service.
• Proactive in helping customers and resolving queries.
• Ability to work part-time over 4 days.

Responsibilities

• Welcome customers and offer them refreshments.
• Assist customers by listening and providing product recommendations.
• Process sales and manage customer orders accurately.
• Maintain communication with customers regarding their orders.

Skills

Exceptional customer service

Warm and friendly demeanor

Attention to detail

Knowledge of interiors

Job description

At Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living. From timeless furniture pieces to thoughtful design advice, we're here to help our customers create their dream homes - and it all begins with exceptional service.

We're looking for a warm and personable Home Specialist (Retail Sales Assistant) to join our superb team within our stunning Showroom in Chiswick on a permanent, part time basis working 24 hours over 4 days of the week. You'll be someone who loves making people feel welcome, has exceptional customer service experience, a keen eye for interiors, and brings energy and organisation to everything you do.

What you'll be doing

You’ll be the first smile our customers meet - whether in person, on the phone, or via email. You’ll guide them through their journey with us, offering thoughtful advice, tailored suggestions, and a calm helping hand from the first conversation through to aftercare.

Day to day, you'll :

• Greet customers with a warm, natural welcome - offering refreshments, samples and your undivided attention.
• Listen carefully to customer needs and share your product knowledge to help them find just the right thing.
• Handle sales, orders and queries with accuracy and a keen eye for detail.
• Keep in touch with customers to update them on orders, offer support, and resolve queries with care.