Home Services Adviser - New build

Barchester Healthcare; Bath; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading care provider is seeking a Home Services Advisor for their new care home in Bath. The role involves driving occupancy through marketing and sales, handling enquiries, and community networking. Candidates should have strong sales and communication skills, preferably in healthcare, and must be proficient in data analysis and Microsoft Office. This opportunity offers an attractive salary, commission structure, and a supportive work environment.

Benefits

Access to retail and leisure discounts

Access to wellbeing support

Opportunity to develop within a supportive team

Qualifications

• Proven sales and marketing experience preferably in healthcare.
• Ability to analyze data on Salesforce or similar CRM application.
• Confident user of Microsoft Office with a full UK driving licence.

Responsibilities

• Manage enquiries to improve conversion rates and achieve occupancy targets.
• Network within the local community to raise the profile of the home.
• Engage with residents and relatives to understand their experience.

Skills

Proven sales and marketing experience

Excellent communication skills

Analytical skills

Self-motivated and target driven

Interpersonal qualities

Confident user of Microsoft Office

Tools

Salesforce or similar CRM application

Microsoft Excel

Microsoft PowerPoint

Job description

Barchester are recruiting a Home Services Advisor to join their prestigious brand new care home team in Bath. The role involves supporting the home to increase occupancy through sales and marketing activities, including handling enquiries, developing the digital profile of the home, and networking with the local community. Barchester is an industry-leading care provider with a focus on providing exceptional quality care.

Main duties of the job

The Home Services Advisor will be responsible for managing enquiries to improve conversion rates and achieve occupancy targets, engaging with potential residents and their families, generating leads, and maintaining a contacts database. The role requires excellent communication skills, the ability to analyze data, and a self-motivated and target-driven approach.

About us

Barchester is an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK. They are dedicated to ensuring that their team are respected and their contribution valued, offering progression opportunities and a supportive work environment.

Job responsibilities

Barchester are recruiting a Home Services Advisor to join our prestigious brand new care home team in Bath. We are looking for a sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community. Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.

RESPONSIBILITIES:

• Managing enquiries to improve the conversion rates and achieve occupancy targets
• Excellent communication skills
• Networking within the local community to raise the profile of the home and generate enquiries
• Supporting local and wider marketing activities to generate enquiries, drive conversion rates and increase occupancy
• Identifying opportunities to improve sales and marketing performance

NEED TO DO:

• Represent Barchester and our state of the art home in a friendly and professional manner
• Responsible for all sales activity for the home
• Talking to potential new residents over the phone, and providing informative and welcoming tours of the home
• Engage with residents and relatives to understand their experience and requirements
• Respond to sales enquiries
• Actively generate leads and identify local marketing opportunities
• Maintain a contacts database

NEED TO HAVE:

• Have proven sales and marketing experience preferably in healthcare but not essential
• Have the ability to analyse data on Salesforce or similar CRM application
• Be self-motivated and target driven
• Have interpersonal and professional qualities
• Confident user of Microsoft Office (Excel/Powerpoint)
• Full UK driving licence

REWARDS PACKAGE: Attractive salary, alongside a competitive commission structure

• Access to a range of retail and leisure discounts
• Access to a range of wellbeing support and Best Doctors Service
• Opportunity to develop within a hugely supportive team

Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.

Person Specification

Qualifications

• The ideal candidate will have proven sales and marketing experience, preferably in healthcare, and the ability to analyze data on Salesforce or similar CRM application. They should be a confident user of Microsoft Office and have a full UK driving licence.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.