Home Ownership Assistant (Part Time)

PHOENIX COMMUNITY HOUSING; City Of London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community-focused housing organization in London seeks an Assistant for the Home Ownership Team. This part-time role (18 hours/week) involves providing administrative support, processing payments, and ensuring high-quality service. Candidates should possess strong organizational skills and a willingness to engage with social housing principles. Flexible working options are available.

Benefits

Generous benefits package

Wellbeing programme

Comprehensive learning and development

Qualifications

• Experience with administrative functions is essential.
• Strong communication skills are needed for internal and external relations.
• Confidentiality in handling sensitive information is required.

Responsibilities

• Provide high-quality administrative support.
• Process payments and ensure accurate management accounts.
• Support the team with organizational tasks.

Skills

Good organisational skills

Good standard of literacy and numeracy

Experience of Social Housing/Home Ownership

Ability to relate to contacts positively

Education

Level 2 Leasehold Management qualification willingness

Job description

Overview

We have an opportunity for an Assistant to join the Home Ownership Team at Phoenix Community Housing. This is for 18 hours a week.

Responsibilities

• Provide a seamless, high quality, administrative support service, meeting performance targets and striving to improve home ownership services while maximising income.
• Process and allocate payments received in conjunction with the finance team to ensure that the management accounts are accurate and arrears action can begin promptly and efficiently.
• Support administrative functions with good organisational skills, and use strong communication to relate to external and internal contacts in a positive way.
• Maintain confidentiality within the parameters of the work involved.
• Contribute to a focused collaborative approach within the team and wider community, while maintaining a positive approach to excellent customer service, care delivery and a commitment to quality.

Qualifications and Skills

• Good organisational skills and the ability to fulfil the administration functions of the role.
• Good standard of literacy and numeracy.
• Experience of Social Housing/Home Ownership is desirable.
• Willing to complete a Level 2 Leasehold Management qualification.
• Ability to relate to external and internal contacts in a positive way and maintain confidentiality.

About Phoenix Community Housing

Phoenix is a housing organisation with a difference. We’re led by our residents, with a tenant as our Chair and with residents as the largest group on our Board. Some housing associations talk about resident involvement. We live and breathe it every day.

We believe this is our core strength and it’s helped us achieve a wide range of accolades and awards.

We’re based in south Lewisham, London, and are proud to be building new homes in our area. We’ve grown as a housing association, taking on the management of 1,500 more homes in late 2021 to bring our total number of homes to around 7,800.

Our new Corporate Plan will help us deliver on our vision of ‘together building a better future for our Phoenix Community’, supported by strategies to refresh our approach to resident involvement, customer service, sustainability and ensuring that all residents can enjoy good quality, safe and affordable homes.

Our big ambitions apply to our staff too. We are pleased to offer a generous benefits package, including our wellbeing programme, comprehensive learning and development and a culture of employee involvement.

If you think you’re the right person to help us make the next stage of our journey, then we’d love to hear from you. We strongly believe in a work-life balance so we’d be pleased to talk about part-time flexible working and job sharing options.

Phoenix is committed to safeguarding and promoting the welfare of vulnerable groups, and we expect all staff and volunteers to share this commitment.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.