Home Claims Technical Manager

Aviva; Leeds; Hybrid; GBP 42,000 - 50,000; Full time

Job summary

A leading insurance company in the UK is seeking a Home Claims Technical Manager. The ideal candidate will have deep technical knowledge of home insurance claims and a proven track record in managing complex claims. You will lead and develop consultants while driving technical improvement and coaching teams to achieve excellence. The position offers a competitive salary up to £50,000, bonus opportunities, and generous benefits including a robust pension scheme and various wellness initiatives.

Benefits

Bonus opportunity – 10% of annual salary

Generous pension scheme – Aviva will contribute up to 14%

29 days holiday plus bank holidays

Private Medical Benefit

Up to 40% product discounts

Up to £1,200 of free shares

Flexible benefits including cycle to work

Paid volunteering days

Qualifications

• Experience managing complex or high-value home claims.
• Strong technical knowledge of insurance principles, buildings processes, and loss adjusting.
• Proven ability to coach, mentor, and develop others.

Responsibilities

• Support and develop Home Claims Technical Consultants and wider claims teams.
• Coach others and lead technical improvements to enhance customer outcomes.
• Write best practice guidance and resolve complex home insurance claims.

Skills

Managing complex or high-value home claims

Technical knowledge of insurance principles

Coaching and mentoring others

Excellent communication skills

Stakeholder management skills

CILA qualification or equivalent

Job description

Home Claims Technical Manager – Salary : up to circa £50,000 depending on location, skills and experience

Do you thrive on solving complex problems and developing others?

This is a great job for someone with deep technical knowledge of home insurance claims who’s ready to lead, coach, and shape the future of our claims capability. Whether you’re an experienced claims professional or a technical expert looking to support with team leadership, this could be your next exciting move!

A bit about the job :

This role exists to support and develop our Home Claims Technical Consultants and wider claims teams across the UK. You’ll be part of the Home Technical Team (within Major & Complex Claims (MCC)), helping to resolve complex home insurance claims and improve technical capability. You’ll coach others, write best practice guidance, and lead technical improvements that enhance customer outcomes and cost performance. Your work will directly influence how we deliver excellence in home claims.

Skills and experience we’re looking for :

• Experience managing complex or high-value home claims.
• Strong technical knowledge of insurance principles, buildings processes, loss adjusting, scoping, fraud, and recoveries.
• Proven ability to coach, mentor, and develop others.
• Excellent communication and stakeholder management skills.
• CILA qualification or equivalent technical experience (desirable)

What you’ll get for this role :

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary up to £50.000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity – 10% of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Aviva-funded Private Medical Benefit to help you get expert support when you need it.
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone :

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email [e-mail].