Home Claims Advisor

Direct Line; Glasgow; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading UK insurance provider in Glasgow is seeking customer support representatives to handle home claims. The role involves providing empathetic support to customers while meeting team targets. A hybrid working model is offered, with a base salary starting from £24,570. The ideal candidates will demonstrate resilience, enthusiasm, and comfort in using data-driven insights.

Benefits

9% employer contributed pension

50% off home, motor, and pet insurance

Additional optional Health and Dental insurance

Generous holidays

Employee discounts and cashback

Qualifications

• Ability to handle challenging calls with empathy and professionalism.
• Comfortable using data to drive decisions.
• Willingness to work in a hybrid model with flexibility.

Responsibilities

• Handle customer calls regarding home claims.
• Provide empathetic support through stressful processes.
• Work towards individual and team targets.

Skills

Resilience

Enthusiasm

Energy

PC proficiency

Job description

Overview

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.

Our base salary starts from £24,570.

Apply now for our November 2025 start date. Full-time 37.5 hours per week.

What You'll Be Doing

In this role, you’ll handle calls from customers regarding their home claims and guide them through what can often be a stressful process, providing empathetic and professional support. You’ll work towards individual and team targets to help achieve shared goals.

Our Home Claims teams are available Monday - Friday 08:00 – 20:00 and Saturday 09:00 – 17:00.

In these roles you'll work shifts across these days which we'll share more about, and your 6-8 weeks training, during your application.

What You'll Need

The roles are busy and challenging, bring your resilience, enthusiasm and energy and you’ll be right at home within our outstanding teams, whose culture embodies what DLG is all about.

We'll provide you with a technology bundle to suit your needs when working from home, so all you'll need is a good internet connection and a quiet space to work. We're on a transformation journey to The Contact Centre of the Future, which will be customer-centric and data-driven, therefore you'll be comfortable using a PC, and really enjoy and understand how data drives us forward as a business.

Ways of Working

Our hybrid model offers a "best of both worlds" approach. The perfect blend between connection and flexibility combining the best parts of home and office working. When you'll be in the office depends on your role and team, but most colleagues will be required to spend 2 days a week in the office. For more information about our flexible working approach click here

Benefits

• 9% employer contributed pension
• 50% off home, motor and pet insurance and free Green Flag breakdown cover
• Additional optional Health and Dental insurance
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• Opportunity to apply to our customer service and data apprenticeship to develop skills for the future
• Plus many more

We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.

Being yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business.

We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

Visa Information

This position does not meet the criteria for a Skilled Worker visa. You must meet certain requirements to be eligible for a Skilled Worker visa including a minimum salary and an eligible job role. As this position does not align with these requirements, we are unable to offer visa sponsorship for this role.