Home Administrator - Highbury House – Highbury House Mental Health Unit

Rushcliffe Care; United Kingdom; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading care provider in the United Kingdom is looking for a Home Administrator to support the Registered Manager at Highbury House. The role involves handling communication efficiently, maintaining accurate records, and supporting recruitment processes. Candidates should possess excellent communication skills, attention to detail, and proficiency in Microsoft Office. Experience in a healthcare environment is preferred yet not mandatory. Join us to contribute to delivering high-quality care and support to service users.

Qualifications

• At least one year of experience in an administrative or office-based role.
• Experience within a care, healthcare, or regulated environment is an advantage.

Responsibilities

• Handling phone calls, emails, and visitor enquiries professionally.
• Maintaining accurate staff and service user records.
• Supporting recruitment processes and recording staff absences.
• Preparing correspondence, reports, and purchase orders.
• Managing office systems and ensuring data protection compliance.
• Providing administrative support to the management team.

Skills

Excellent communication skills

Strong attention to detail

Ability to manage competing priorities

Proactive mindset

Confidence working independently

Tools

Microsoft Office

Job description

Home Administrator

25 hours per week (Monday to Friday, 9 : 00am – 1 : 00pm)

Introduction to Rushcliffe Care Group

Rushcliffe Care Group has been providing high-quality care for over 35 years, supporting adults with learning disabilities, mental health needs, and complex behaviours across England and Wales. We are proud to deliver Reputable Care, built on Respect and Compassion, through Robust Communication and Real Commitment.

About The Service

Highbury House is a care service located in Stourbridge. We provide person-centred care and rehabilitation for adults with enduring mental health conditions, helping individuals to regain independence, build confidence, and achieve personal goals within a supportive and structured environment.

About the Role

We are looking for a Home Administrator to join the team at Highbury House. This is an important role supporting the Registered Manager and wider team to ensure the smooth running of all administrative functions within the home.

Your day-to-day work will include :

• Handling phone calls, emails, and visitor enquiries in a professional and friendly manner
• Maintaining accurate staff and service user records
• Supporting recruitment processes and staff absence tracking
• Preparing correspondence, reports, and purchase orders in line with company policy
• Managing office systems and filing, ensuring compliance with data protection
• Providing administrative support to the management team and wider staff group
• Upholding confidentiality and professionalism at all times

You’ll work closely with colleagues to make sure the home runs efficiently, deadlines are met, and information is recorded accurately.

About You

You’ll be an organised, approachable, and reliable individual who takes pride in keeping things running smoothly. You’ll have at least one year of experience in an administrative or office‑based role and be confident using Microsoft Office (Word, Excel, Outlook). Experience working within a care, healthcare, or regulated environment would be an advantage, but full training on internal systems will be provided.

You should have :

• Excellent communication skills, both written and verbal
• Strong attention to detail and accuracy in record keeping
• The ability to manage competing priorities and stay calm under pressure
• A professional, discreet, and respectful approach when handling sensitive information
• A proactive mindset, always looking for ways to improve efficiency and support the wider team
• Confidence working independently while being an active and supportive team member

You’ll naturally reflect Rushcliffe’s values in how you work. You treat others with respect and compassion, communicate clearly and professionally, and show real commitment to the people and purpose of the organisation. Above all, you understand that your role plays a vital part in ensuring service users receive the highest standard of care and support.

Equal Opportunities Statement

Rushcliffe Care Group is committed to being an equal opportunities employer. We value diversity and are dedicated to creating an inclusive workplace where all individuals are treated with dignity and respect, in line with the Equality Act 2010. We encourage applications from all sections of the community, regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Employment decisions are based on individual merit, qualifications, and the needs of the service. Some roles may have specific requirements, such as physical ability or effective communication in English, due to the nature of the care we provide. These requirements are in place to ensure the safety and well‑being of our service users and are applied fairly and proportionately. To support our commitment to equal opportunities, we may collect diversity data as part of the application process. This information is used for monitoring purposes only, is anonymised where appropriate, and does not form part of the selection process. If you require any adjustments to the recruitment process, please let us know so we can support you.

Join our team at Rushcliffe Care Group and help us continue to provide exceptional care and service to our residents.

You will be joining Rushcliffe Care, a company with over 35 years of experience in offering the highest levels of care to our most vulnerable in society. Our core values, Reputable Care, Respect and Compassion, Robust Communication and Real Commitment are at the heart of everything we do.

Start making a difference with your career today.

All roles are subject to an enhanced DBS check, the cost of which is covered by Rushcliffe Care.