Hollister - Key Lead, Bentall

Abercrombie and Fitch Co.; Kingston upon Thames; On-site; GBP 20,000 - 25,000; Part time

Job summary

A global apparel retailer is seeking a Key Lead to ensure a quality in-store experience for customers. This role involves acting as a Floor Supervisor, providing guidance to Brand Reps and Stock Associates, and driving store performance through customer engagement. Candidates should have a High School Diploma and preferably 1 year of retail experience. The position offers a flexible schedule and various opportunities for career advancement, making it an excellent choice for those passionate about customer service and retail.

Benefits

Quarterly Sales Incentive Bonus

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Associate Assistance Program

Qualifications

• High School Diploma or G.E.D. equivalent preferred.
• At least 1 year of retail experience is preferred.
• No supervisory or management experience required.

Responsibilities

• Ensure all customers receive a quality in-store experience.
• Act as Floor Supervisor, guiding Brand Reps and Stock Associates.
• Drive store performance through customer experience.

Skills

Customer Focus

Communication

Interpersonal Interaction

Fashion Trend Knowledge

Outgoing

Adaptability/Flexibility

Work Ethic

Education

High School Diploma/ G.E.D.

Job description

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e‑commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com.

Job Description

The Key Lead is responsible for ensuring all customers receive a quality in‑store experience. The Key Lead acts as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates, ensuring store operations run effectively. They are part of the store leadership team, driving store performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do

• Opening and closing routine
• Product Knowledge & Brand Awareness
• Business Understanding
• Proactive Thinking
• Attention to Detail
• Register/Point of Sales use
• Asset Protection
• Visual Displays
• System Skills
• Work Schedule Requirements

Schedule

• Schedule will vary weekly but should expect to work at least 16 hours per week.
• Required availability on Saturdays and Sundays as well as certain holidays.
• During peak timeframes, hours will increase to support the needs of the business.

Qualifications

• Education – High School Diploma/ G.E.D. equivalent preferred
• Retail Experience – At least 1 year of retail experience is preferred.
• Supervisor/ Managerial Experience – No supervisory/management experience is required.
• Customer Focus
• Communication
• Interpersonal Interaction
• Fashion Trend Knowledge
• Outgoing
• Assertiveness
• Adaptability/Flexibility & Stress Tolerance
• Poise & Ambition
• Multi‑Tasking
• Applied Learning
• Work Ethic
• Omni Channel Services

Benefits

As an Abercrombie & Fitch Co. associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle.

• Quarterly Sales Incentive Bonus
• Merchandise Discount
• Flexible Schedule
• Opportunities for Career Advancement
• Associate Assistance Program
• Opportunity to Become a Brand Affiliate
• Training and Development
• A Global Team of People Who'll Celebrate you for Being YOU

Abercrombie & Fitch Co. is an Equal Opportunity employer.