Hollister Co. - Key Lead, Trafford

Hollister Co. Stores; Manchester; On-site; GBP 15,000 - 20,000; Part time

Job summary

A leading fashion retailer in Manchester seeks a Key Lead to ensure customers receive an exceptional in-store experience. This role involves acting as the Floor Supervisor, coaching staff, and driving store performance. Ideal candidates will have strong customer focus, effective communication skills, and a preference for retail experience. The position offers a flexible schedule, opportunities for career advancement, and various perks including a quarterly sales incentive bonus.

Benefits

Quarterly Sales Incentive Bonus

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Training and Development

Qualifications

• Preferred retail experience of at least 1 year.
• No supervisory or management experience is required.
• Ability to handle multiple tasks effectively.

Responsibilities

• Ensure quality in-store customer experience.
• Act as Floor Supervisor and coach Brand Reps.
• Drive store performance on the floor.

Skills

Customer Focus

Communication

Interpersonal Interaction

Fashion Trend Knowledge

Adaptability / Flexibility

Work Ethic

Education

High School Diploma / G.E.D. equivalent

Job description

Job Description

The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do

• Opening and closing routine
• Product Knowledge & Brand Awareness
• Business Understanding
• Proactive Thinking
• Attention to Detail
• Register / Point of Sales use
• Asset Protection
• Visual Displays
• System Skills

Work Schedule Requirements

• Schedule will vary weekly but should expect to work at least 16 hours per week.
• Required availability on Saturdays and Sundays as well as certain holidays.
• In addition, during peak timeframes, hours will increase to support the needs of the business.

Qualifications

• Education - High School Diploma / G.E.D. equivalent preferred
• Retail Experience - At least 1 year of retail experience is preferred.
• Supervisor / Managerial Experience - No supervisory / management experience is required.
• Customer Focus
• Communication
• Interpersonal Interaction
• Fashion Trend Knowledge
• Outgoing
• Assertiveness
• Adaptability / Flexibility & Stress Tolerance
• Poise & Ambition
• Multi-Tasking
• Applied Learning
• Work Ethic
• Omni Channel Services

What You’ll Get

• Quarterly Sales Incentive Bonus
• Merchandise Discount
• Flexible Schedule
• Opportunities for Career Advancement
• Associate Assistance Program
• Opportunity to Become a Brand Affiliate
• Training and Development
• A Global Team of People Who'll Celebrate you for Being YOU

Abercrombie & Fitch Co. is an Equal Opportunity employer