Hire Service Technician - ICS Cool Energy Ltd

Trane Technologies; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading climate solutions company in Birmingham is seeking a Hire Technician to provide customer service and technical support. The role involves diagnosing system problems, carrying out maintenance, and collaborating with the Sales and Operations team. Candidates should possess strong communication skills and technical skills with relevant certifications. Competitive salary and benefits are offered.

Benefits

Competitive salary

Pension

Healthcare

Life insurance

Company van

Qualifications

• Ability to work effectively as a field-based technician.
• Eligible for UK Driving licence.
• Experience with apps and technology in a technical environment.

Responsibilities

• Diagnose system problems on assigned projects.
• Carry out Planned Preventative Maintenance (PPM).
• Build and maintain relationships with customers.
• Collaborate with Sales and Operations Team.
• Use software and technology to repair units.

Skills

Customer service principles

Analytical thinking

Communication skills

Problem-solving abilities

Knowledge of manufacturing industry

F-Gas certification

Gas Safe certification

Tools

Diagnostic software

MS Office Suite

Hand-tools

Job description

Overview

The Hire Technician is responsible for providing exceptional customer service and technical support. This role plays a crucial part in delivering the highest standards of service in the most efficient manner to install hire equipment and support as a field-based technician. The goal is to maximise productivity and enhance the overall customer experience and improve operational technical processes. Seeking candidates from the Birmingham area.

Responsibilities

• Diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
• Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), customer breakdowns, warranty work, hire and commissioning workloads.
• Build and maintain strong relationships with customers, acting as a trusted point of contact.
• Collaborate with hire desk, Sales, and Operations Team: establish strong communication channels to share key customer insights.
• Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.
• Communicate with supervisors, regional hire and operations managers, senior technicians, and customers on updates and to drive continuous improvement.

Internal Controls and Administration

• Ability to work as a field-based technician.
• Strong knowledge of customer service principles.
• Effective communication skills.
• Analytical thinking and problem-solving abilities.
• Proficiency in using apps, diagnostic software, and MS Office Suite.

Skills and Capabilities

• Knowledge of manufacturing industry an advantage.
• People and communication skills with a positive mindset.
• Appropriate skilled based certificates with F-Gas an advantage.
• Gas Safe and advantage.
• Able to cover standby and call outs on a planned scheduled basis to include weekdays, weekends and bank holidays.
• UK Driving licence as a company vehicle will be allocated.

Company and Benefits

At Trane Technologies™ and through our businesses including Trane& and Thermo King&, we create innovative climate solutions for buildings, homes, and transportation that challenge what\'s possible for a sustainable world. We\'re a team that dares to look at the world\'s challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

• Competitive salary and benefits including pension, healthcare, life insurance and wellbeing platforms.
• Company van.
• A fast-paced working environment.
• An excellent working culture and community.
• A structured induction plan with continued learning and development.
• A key role where you can make a direct contribution to our business.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.