Hire Manager

Kiota Recruitment; Greater London; On-site; GBP 40,000 - 46,000; Full time

Job summary

A leading recruitment consultancy is looking for an experienced Hire Manager in Wishaw to oversee daily operations in a busy branch. The role involves managing logistics, coordinating equipment movements, and ensuring high-quality customer service. Candidates should have management experience in a hire desk environment, strong negotiation skills, and the ability to thrive under pressure. This permanent position offers a salary between £40,000 and £46,000 plus bonuses and benefits, emphasizing operational delivery and customer satisfaction.

Benefits

Bonus and benefits

Qualifications

• Experience in a Management or Supervisory role in hire desk.
• Proven ability to manage high volumes under tight deadlines.
• Understanding of pump products and hire solutions advantageous.

Responsibilities

• Oversee logistics and ensure timely deliveries.
• Maintain accurate contract documentation.
• Lead the Hire Team to complete essential record-keeping.
• Negotiate hire rates within the company's pricing structure.
• Provide excellent customer service and feedback collection.

Skills

Management experience

Customer handling

Strong negotiation

Organizational ability

MS Office proficiency

Job description

We are working with the UKs leading pump solutions business seeking an experienced Hire Manager to take ownership of day to day hire operations within a busy branch environment in Wishaw.

This role is central to the smooth running of the branch, coordinating equipment movements, managing hire requests, maintaining accurate records, and ensuring customers receive a first class service every time.

It suits a confident Hire Manager who thrives in a fast paced environment and can balance logistics, commercial decisions and customer engagement with ease.

Key Duties and Responsibilities

Oversee logistics and transport scheduling, ensuring deliveries meet customer requirements and equipment is collected within agreed timeframes

Maintain accurate contract documentation and system records, replacing in lieu contracts immediately

Review all re hires and identify opportunities to replace equipment, liaising with the Branch Manager and Central Workshop

Lead the Hire Team in completing day books and transport books, ensuring all follow ups are actioned

Negotiate hire rates within company pricing structures and discount policies

Maintain accurate stock information so the branch can meet all hire demands

Work closely with operational teams across the area to coordinate resources and avoid duplication

Raise correct charges for damages and losses, liaising with customers and ensuring documentation is completed for finance

Pass all sales leads to the Sales Team and complete outbound calls to dormant accounts

Provide consistently positive customer service, building strong relationships and gathering feedback

Contribute ideas for business development and support branch and area profitability reviews

Ensure all SHEQ procedures are followed and accurate monthly asset checks are completed

Skills and Experience Required

Background in a Management or Supervisory role, within a hire desk or a similar environment

Demonstrable experience managing a busy hire desk with high volumes and tight deadlines

Experience within logistics, construction or water utilities is beneficial

Confident user of hire systems and software packages, with strong MS Office skills

Self motivated with the ability to work independently and manage shifting priorities

Strong organisational ability, able to respond quickly to changing hire needs

Excellent communication and customer handling skills, remaining calm under pressure

Strong negotiation and influencing ability with confidence to upsell or advise customers

Understanding of pump products and hire solutions is advantageous

Summary

Position : Hire Manager

Location : Wishaw

Duration : Permanent

Salary : £40,000 to £46,000 including bonus and benefits

Start : Notice dependent

This is an excellent opportunity for a driven Hire Manager to take the lead within a high performing branch and play a key role in operational delivery and customer satisfaction.

Apply now or contact the Kiota team for more details.